Sky TV problems.

knightstyle

Anyone else having problems?
We have been with Sky since November and the box supplied has never worked properly.
Slow to upload program details on the planner and the series link used to be intermittent and now doesn't work at all!
Have done the reset twice but this only cures it for a day or two.

Tropez

This is a known issue that is currently under investigation by Sky.

In the interim if you don't use your box at night then you should set it to Eco mode by navigating to the Options tab, selecting Sky+ Setup, scrolling to Standby Mode and selecting Eco.

The box will switch itself to a low power state around 2-3am and reboot itself sometime around 6-7am at which point it will request planner information and repopulate the EPG, which in turn will make sure your Series Links aren't forgotten.

If this isn't possible for you to do, you will need to do a Planner Rebuild every time the EPG data gets lost. Information here - http://help.sky.com/articles/problems-with-your-recordings-and-planner

ey_up

Tropez wrote: »

This is a known issue that is currently under investigation by Sky.

Interesting to know. We are having the exact same problem and having tried your suggestion and the sky box has again failed tonight. I was about to call in an engineer and ask for a replacement box. Is this likely to help or does it effect all boxes?

Tropez

ey_up wrote: »

Interesting to know. We are having the exact same problem and having tried your suggestion and the sky box has again failed tonight. I was about to call in an engineer and ask for a replacement box. Is this likely to help or does it effect all boxes?

Sky haven't said how many boxes are affected but it isn't all boxes. There's three boxes in my house and only the newest one is affected by the issue. The newest one is one of those with built-in WiFi and only a couple of months old (at least I received it a couple of months ago) so it may be a problem specific to newer boxes and a feature set they possess that the others do not.

Currently there is a 35-page thread on the official Sky forums, as well as several other threads, so the issue does appear somewhat widespread.

You can try giving Sky a call but they have said they're investigating the issue and working on a fix which I assume will be sent in a firmware update once they've isolated the cause.

I've switched my box to Eco Mode for now and that does appear to solve it, although it also slows the box down when you first switch it back on again which is its own little nuisance.

barmonkey

I have not got an option for Eco mode, only got Auto and Off.

ey_up

Tropez wrote: »

Currently there is a 35-page thread on the official Sky forums, as well as several other threads, so the issue does appear somewhat widespread.

Thanks for that. Found it. And the message from Sky saying they are working on it.

knightstyle

Thanks Tropez, will try that tonight, we had Freesat from Sky for years, started with analogue! But the problem has only been there since we upgraded to Sky TV and broadband and got a new box!
Wish I had kept the old white Sky+ box!

SALOPMAN

Just came across this thread - we have been having bad problems with our Box recently - its not a WiFi Included one we have a seperate plug in widget to get wifi from router, but the problems we are getting are:

1. Box sticks where no matter what you do you cannot change channels - Need to switch off and is very slow to initialise takes about 10 mins to get back to normal. Doing this most nights now
2. Sometimes Planner loses programmes
3. Sometimes Series Link doesnt work
4. Very slow to react to remote - new batteries or not - seems to be like walking through treacle some days.
We are insured so was thinking of asking for a new box???
An comments??

bubblesbonbon

I too am having these problems with the additional hassle of losing ALL my recordings.
Had a phone chat with a very helpful customer sevice guy who went through all the standard checks before telling me that this was a known issue affecting some Pace and Samsung boxes.
He then said that he had raised a ticket to their techie guys so that my problem is now logged. This may be useful in any future negotiations.

Here are the links describing the issue :-

Sky current issues thread ( Looks like the have found the cause and are working on a remedy)

http://helpforum.sky.com/t5/Sky-boxes/Current-Issues-Thread-UPDATED/td-p/2296100

Sky Community showing the extent of the problem

http://helpforum.sky.com/t5/Sky-boxes/Sky-HD-box-freezing/td-p/2291221

Finally The Register has caught up with them

http://www.theregister.co.uk/2015/02/17/sky_set_top_box_broken/