CEX broke my iPhone!

Mrs_Ryan

Took my iPhone 5 into the Milton Keynes branch of CEX today. I know the phone was 2 years old but it was in good condition. There were no screen issues- I know that for certain. However they took it to 'test' and then they decided they couldn't buy it as apparently the screen was 'blanching' when pressed. Both my partner and I witnessed the 'tester' stabbing at the screen with excessive pressure, not just the normal pressure you would use. When I touched it with the pressure I would normally use, it was fine. Also they claimed the backlight was faulty and had burned the screen- it definitely hadn't. There will be CCTV footage of the excessive pressure as in the course of the discussion I misplaced my iPhone 5S and they went to check the CCTV if they could see where I've put it. The excessive pressure has now damaged the screen and they said my only option would be to sell it to them for scrap to which I said 'no, I wont. This phone has been tampered with.' Not even a denial as any decent person would if they were not guilty! What comeback have I got now? I can have the screen replaced- I need to sell the phone as I badly need the money- I was thinking of sending the bill to them and issuing a court claim if necessary. I will also be reporting the criminal damage to the police.

JReacher1

I think phoning the police for this is absolutely ridiculous.

I don't think the cctv will be clear enough to prove that the guy pressed with excessive force on you screen

Mrs_Ryan

Why should I let them get away with deliberately damaging the phone though? And I wasn't about to phone 999. Was thinking more along the lines of phoning 111 for a crime reference number. I don't know about the CCTV though- he was putting quite heavy pressure on the screen with exagerrated arm movements- I'm talking stabbing at it with his finger, his arm pointing downwards as you would if you were pointing not in the normal position it would be in. which I did ask him not to, incidentally.

JReacher1

Mrs_Ryan wrote: »

Why should I let them get away with deliberately damaging the phone though? And I wasn't about to phone 999. Was thinking more along the lines of phoning 111 for a crime reference number. I don't know about the CCTV though- he was putting quite heavy pressure on the screen with exagerrated arm movements- I'm talking stabbing at it with his finger, his arm pointing downwards as you would if you were pointing not in the normal position it would be in. which I did ask him not to, incidentally.

You gave him the phone to test. He then tested it and said it was defective. You are now saying he broke it.

The police will not waste a minute of their time with this.

Retrogamer

If the screen now has problems due to him pressing it, chances are it was on it's way out or had some underlying issue that's just been made worse.

Police won't be interested because it doesn't sound malicious.
Small claims likely won't go in your favour due to lack of evidence.

JJ_Egan

Nothing to stop you starting legal proceedings against the store .Either hire a solicitor or try the small claims court but both may want actual evidence .

Azari

JJ_Egan wrote: »

Nothing to stop you starting legal proceedings against the store .Either hire a solicitor or try the small claims court but both may want actual evidence .

She said that two people saw the 'tester' prod the screen.

That would constitute evidence.

Whether or not is was adequate to prove the case only a judge could decide.

Mrs_Ryan

It blanched because it was pressed hard and I mean hard. If pressed with normal pressure it wouldn't- I tried it several times. Am going to ask the guys in the Apple Store tomorrow for their opinion on it as as I say I used it up until yesterday without issue and it definitely wasn't doing that.

peter_the_piper

"To sell it to them for scrap"
Now there is a surprise. Glad you told them to swivel.

Collabora

Azari wrote: »

She said that two people saw the 'tester' prod the screen.

That would constitute evidence.

No she stated

Mrs_Ryan wrote: »

Both my partner and I witnessed the 'tester' stabbing at the screen with excessive pressure, not just the normal pressure you would use.

which would not constitute evidence.

wealdroam

Collabora wrote: »

Azari wrote: »

She said that two people saw the 'tester' prod the screen.

That would constitute evidence.

No she stated

Mrs_Ryan wrote: »

Both my partner and I witnessed the 'tester' stabbing at the screen with excessive pressure, not just the normal pressure you would use.

which would not constitute evidence.

Of course it is evidence. It may or may not be good evidence, but it certainly is evidence.

Azari qualified that statement:

Azari wrote: »

Whether or not is was adequate to prove the case only a judge could decide.

Why did you remove Azari's qualifying statement from your quote?