MightyDeals again, failing to meet commitments!

Gooner_AJ

So, at the turn of the year I posted a thread about heated car seats that were advertised for Xmas delivery but, when getting the confirmation e-mail from MightyDeals, indicated they wouldn't be despatched until the New Year. Well, to their credit, MightyDeals acknowledged this and credited me back with the costs of the items (thanks). However, when the seats did arrive (!) I aksed how to send them back and was advised by Francessca in customer support, via email on the 21st January ".....if you send them recorded delivery (we will refund any postage costs to you)...".
Despite sending a scan of the PO receipt and recorded signature, no refund. A bit more chasing and I now get an e-mail that says "If you have returned the goods then the returns postage is always refunded by the merchant..."


This company just sells vouchers and if you have any problems, you are own your own and, quite possibly, out of pocket.

MightyDeals_representative

Hi there Gooner AJ

Thank you for your post. I am sorry to hear about this issue that you have been waiting to be resolved - please could you send me the receipt to customer.feedback@mightydeals.co.uk so I can personally resolve this for you?
Many thanks for taking the time to post.

Kind Regards

MD

Gooner_AJ

I already sent everything to Francesca. Still awaiting an acknowledgement.