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HB and Council Tax Support on PIP/ESA

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Hi All. My daughter is on the highest rate living for PIP and has this week been placed in the Support Group for ESA, she has no other income or savings.
She lives with 3 others who are all students and the exemptions forms were sent to the Council in December.
In the past and in previous tenancies she has had full Council Tax Support and HB. She moved in to this house in Sept 2014. Since that time we have been going to and fro trying to sort out her Council Tax bill, she is being told by one advisor she will get full cover but then receives a bill, for example of £185.

I have asked for a call back from them again but wondered in the meantime if anyone has any info about her situation. Thanks.

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