cancel you sky broadband before the end of contract

olivier_2

Hi,

I just want to give my experience. I was a customer of sky broadband. For personal reason I had to leave ROI and go back to my country. I called the customer service to cancel my subscription. The advisor said I had to pay the rest of the contract.
I found it very weird to pay for a service I can't transfert or can't use because the moving.
After reading the contract I noticed there is an article claims that you have to pay the termination charge except if you move a new address which is outside the Republic of Ireland or if Sky is not able to transfert the Service in the new Home.
So I called back Sky. The advisor seems not to know about this article and ask to his colleague. At the end I got his supervisor, I explained my situation and read the contract. He asked to wait a couple of minute. He came back and said Ok you can cancel without charge.
Read a contract to know about your right is important and the sky team seems not training to answer to this problem.
Hope it will help you if you decide to move in an other country.
c

macman

This certainly does not apply in the UK (and this is a UK-based forum) with any kind of telcom contract. The only grounds here for voiding your contract without penalty are death or bankruptcy. The only other exception I know of is for personnel leaving the UK for military service in Afghanistan (and that was obviously done purely for PR reasons, not because the contract allows it).
It is of course entirely your choice to leave the country for personal reasons, but that is no fault of Sky's and it remains breach of contract on your part.
If this exemption were available here, then everyone who wanted to terminate early would claim to be emigrating.
I'd imagine that this difference is due to a legal difference in contract law between the UK and ROI.