Washer dryer fault, within warranty but discontinued

superspudking

Hi all
About 18 months ago I bought a Samsung washer dryer which had a 5 year manufacturers warranty. It has recently developed a fault, leaking all over the floor. An engineer diagnosed the fault but couldn't do anything as the model and all parts are now discontinued.
Samsung called me today, gave me a code and told me to call the original seller (bootskitchenappliances.com) for a replacement. So I called boots gave them the code, they said I can have a washer dryer upto the value of my old one, £550. I told them i wanted a machine equal to my current one so…with a 5 year manufacturers warranty, at least 8kg capacity and for it to be white.
This narrowed it down to one machine, a Samsung priced at £839 (all other models are grey)
The boots man said I could ask Samsung for this as a replacement. He gave me their number and told me to call when they open in the morning.

Where do I stand with all this? Do they have to give me this model? As it's not my fault they have discontinued a model so soon (it wasn't even an old model at the time of purchase). It's not my fault the only make one white machine and they are the only manufacturers giving a 5 year warranty.
What's the best way to go about this?

Thanks in advance for any help

wealdroam

superspudking wrote: »

Hi all
About 18 months ago I bought a Samsung washer dryer which had a 5 year manufacturers warranty. It has recently developed a fault, leaking all over the floor. An engineer diagnosed the fault but couldn't do anything as the model and all parts are now discontinued.
Samsung called me today, gave me a code and told me to call the original seller (bootskitchenappliances.com) for a replacement. So I called boots gave them the code, they said I can have a washer dryer upto the value of my old one, £550. I told them i wanted a machine equal to my current one so…with a 5 year manufacturers warranty, at least 8kg capacity and for it to be white.
This narrowed it down to one machine, a Samsung priced at £839 (all other models are grey)
The boots man said I could ask Samsung for this as a replacement. He gave me their number and told me to call when they open in the morning.

Where do I stand with all this? Do they have to give me this model? As it's not my fault they have discontinued a model so soon (it wasn't even an old model at the time of purchase). It's not my fault the only make one white machine and they are the only manufacturers giving a 5 year warranty.
What's the best way to go about this?

Thanks in advance for any help

What Samsung have to do is governed by the terms of their warranty.
I would have a good read through of the warranty documentation to find out Samsung's obligations.

Leo2020

I'd be snatching Samsung's hand off, 18 months use and the same amount back to purchase another model with. You could get this: http://www.bootskitchenappliances.com/product/WD0806U4SAGD-Samsung-Washer-Dryer-Silver-29701.aspx not white but it matches the rest of your requirements.

The other Samsung one is a 12Kg one, so no wonder it's so much more than the 8kg linked to above.

Is the colour really that important? - I think it is a minor factor to consider in a washing machine.

JJ_Egan

As above grab the money .
You have had 18 months of use and its a fair offer .
But as said check the warranty as i doubt they are offering new for new in the terms .

LilElvis

Leo2020 wrote: »

I'd be snatching Samsung's hand off, 18 months use and the same amount back to purchase another model with. You could get this: http://www.bootskitchenappliances.com/product/WD0806U4SAGD-Samsung-Washer-Dryer-Silver-29701.aspx not white but it matches the rest of your requirements.

The other Samsung one is a 12Kg one, so no wonder it's so much more than the 8kg linked to above.

Is the colour really that important? - I think it is a minor factor to consider in a washing machine.

Some might consider it very important. My parents paid around £1500 for a new tumble dryer (plus several hundred more for the integrated door panel) solely because it was the only one where the control panel wouldn't protrude 2 inches beyond the line of the cabinets in their barely 6 month old kitchen.

Leo2020

LilElvis wrote: »

Some might consider it very important. My parents paid around £1500 for a new tumble dryer (plus several hundred more for the integrated door panel) solely because it was the only one where the control panel wouldn't protrude 2 inches beyond the line of the cabinets in their barely 6 month old kitchen.

Well the OP can always down SOGA route looking for a partial refund. Which they could then use to purchase whatever replacement they like from whomever they like. I stress here partial refund - after 18 months use that is what they would get not a full refund.

So £550 towards a new one, which is Grey and costs £590, so cost to OP is £40.

Partial refund is going to be minus £550, might get offered £450 maybe less/maybe more. They would need to deal with the supplier to find out. What I'm trying to say that in the grand scheme of things that maybe after all the appliance being white is not that important, especially if it means the OP will be worse off money wise. Up to the OP to decide but for me I would go for the one where effectively I am getting a full refund.