Faulty shoes?

tazwhoever

Last week I bought shoes from a well known shoes store. I asked the Sales Assistant to bring out the other foot and then I compared the two and found out one was slightly damaged on the top but was very small. They never had another pair in stock, so the Sales Assistant offered me some discount and mentioned the shoes would be non-refundable and I accepted and bought the shoes.

Yesterday was the first time I wore the shoes outside and after some time, I experienced the shoes hurting me at the back of my feet (this is nothing to do with damage I know of). I threw the receipt away as they were non-refundable of the discount on the day I bought them, but the shoes are faulty due to the damaged feet I have. As with Sale of Goods Act 1979, should I be able to get a refund to the faulty shoes I have bought and without a receipt?

Thanks

LilElvis

tazwhoever wrote: »

Last week I bought shoes from a well known shoes store. I asked the Sales Assistant to bring out the other foot and then I compared the two and found out one was slightly damaged on the top but was very small. They never had another pair in stock, so the Sales Assistant offered me some discount and mentioned the shoes would be non-refundable and I accepted and bought the shoes.

Yesterday was the first time I wore the shoes outside and after some time, I experienced the shoes hurting me at the back of my feet (this is nothing to do with damage I know of). I threw the receipt away as they were non-refundable of the discount on the day I bought them, but the shoes are faulty due to the damaged feet I have. As with Sale of Goods Act 1979, should I be able to get a refund to the faulty shoes I have bought and without a receipt?

Thanks

Sorry, but can you explain in what way the shoes are faulty as my reading is simply that they have hurt your feet (blisters?).

Hintza

Ever tried army hobnail boots then you will know what sore feet are all about.

Doesn't sound like the shoes are faulty, they either need broken in or are not the correct size.

Try with two pairs of socks for a while.

bod1467

Hintza wrote: »

Try with two pairs of socks for a while.

Not a good idea if they are already on the small side.

wealdroam

tazwhoever wrote: »

As with Sale of Goods Act 1979, should I be able to get a refund to the faulty shoes I have bought and without a receipt?

You only need proof of purchase, which does not necessarily mean a receipt.

If you have no proof of purchase, then you have no statutory right to a refund.

You need to speak to the retailer.

tazwhoever

LilElvis wrote: »

Sorry, but can you explain in what way the shoes are faulty as my reading is simply that they have hurt your feet (blisters?).

LilElvis = Yes, you are right. At the back of my feet there are blisters and I couldn't wear them after that day, now they are in back in the box!

Can I still get a refund without a receipt?

Thanks

comeandgo

But you bought them knowing them to be faulty, the sales assistant gave you a discount for the fault. I don't think you can return them.

swingaloo

Having blisters on your feet does not make the shoes 'faulty'. They may just need wearing in or maybe they are just not a good fit.


Ive had shoes which rubbed me feet the first few wearings but once they were worn in were very comfortable.

unholyangel

comeandgo wrote: »

But you bought them knowing them to be faulty, the sales assistant gave you a discount for the fault. I don't think you can return them.

Couldnt return them for that fault they were aware of - they could return them if it became faulty in another way.

LilElvis

tazwhoever wrote: »

LilElvis = Yes, you are right. At the back of my feet there are blisters and I couldn't wear them after that day, now they are in back in the box!

Can I still get a refund without a receipt?

Thanks

If the blisters were caused by something such as faulty stitching then, yes, you can ask for a refund. If they were simply caused because the shoes are ill-fitting or the leather needs to be be worn in to suit your foot then the answer is no. Some gel heel protectors might help or you could take the shoes to a cobbler to stretch/soften the leather around the heel area.

wealdroam

tazwhoever wrote: »

Can I still get a refund without a receipt?

Post#5 addresses that point.