matress wont fit upstairs! how much can you really bend a pocket spring matress?

jakeh1989

Hi everyone,

Hope im posting in the right section.

Anyway here goes, we bought a bed from bensons on finance and today it arrived and would not fit upstairs. As you can guess we ordered a superking and turns out i mis judged getting the matress up our stairs. In the struggle the matress was twisted and bent several times before we were left with the decision that they leave it for us to sort out or take it with them and we pick another matress. Option B sounded the safer option so let them take it.

Turns out what we wernt made aware of is that if we want another matress there would be a £300 admin charge plus delivery fee again. The only way would avoid the admin fee is if we took back the same matress. The thing is i wasnt home at the time so i didnt see it, but from what the mrs said it would of had more wiggle without the bannister. I could removevthis easy. My question is do we want the attempted matress, seeing as it was bent so much? Anyone got any experience or advice in regards to this? It would be the easy cheaper option. The people at bensons said they cant be bent at all but not sure if they are covering there backs?

Cheers

jhs14

I guess it depends on the thickness of the mattress, but in my experience you can pretty much fold one in half if you try hard enough. Won't do any lasting damage.

I'm surprised the delivery men couldn't get it up the stairs, assuming you have an average sized stairs/landing. I suspect they didn't try for too long.

jakeh1989

jhs14 wrote: »

I guess it depends on the thickness of the mattress, but in my experience you can pretty much fold one in half if you try hard enough. Won't do any lasting damage.

I'm surprised the delivery men couldn't get it up the stairs, assuming you have an average sized stairs/landing. I suspect they didn't try for too long.

Hi jhs14,

My mrs said they were useless. It was an old man and a young lad that didnt know what he was doing. Im gutted i didnt stay home from work to help. My only concern is having it back and for the matress to be damaged. Its 38cm in depth 2800 pocket spring, firm rating. Good solid matress, Dont know if this makes it more prone to damage or not

SailorSam

https://www.youtube.com/watch?v=aRUKg9NUicM

Pinkypants

You can bend a mattress as much as you like, however you will damage it.

Most mattress have a perimeter frame of some kind around the edge of the mattress that the springs are clipped to. This is a rod edge on Open Coil mattress and either flat bar (Metal) or a plastic edge on pocket sprung mattresses. Once you bend that wire even for 5 seconds, you're not going to bend it straight again and the mattress will suffer damage.

Added to that if the springs inside that mattress catch each other they is no way of knowing if they'll uncatch when flattened.

We have issues all the time getting mattresses upstairs, most people say well it's got to go up there just do what you can and to hell with the consequences.

Bensons aren't going to try too hard for risk of damaging the house.

As for people saying it'll get up a normal stair case go and measure the height between the stairs 5 or 6 up at an angle to the roof space behind you, you'll be shocked that it's barely 5ft. Which is fine for us adults as we walk straight up and not bent backwards.

But a Superking Mattress is 6ft Wide, 6ft6 Long by what ever depth, it's a very large item to get up stairs. Then add complications like bends in stairs and lack of head height and well it's a knightmare.

£300 admin is a lot, but what condition is the mattress in? Is it fair to Bensons that they sell that mattress to someone else as brand new?

Other options are zipped mattress, 2 extra long singles zipped together or go for a rolled packed mattress.

I'd personally get them to redeliver the mattress, do what you can with the banister and get another body in to assist with the lifting.