Co-operative Energy

toosey

Being an existing customer I received an email during Jan inviting me to change to a Fixed April 2016 tariff. This could be done online
I completed the form about one month ago
2 weeks later and heard nothing I emailed asking for confirmation - nothing was heard

A month now passed and using Twitter i asked if my account had been transferred over
Reply No 1 - no it hadn`t
Reply No2 - yes it had and I should have recieved a confirmation email

Then I received a letter from the Head of Sales informing me there was no trace of this requested changeover but to ring 0800 ******
( so was reply No 2 telling porkies then ?)
So I ring this number to be told they dont handle changes of Tariff but to ring Sales
So I ring Sales who informed me they could not deal with type of enquiry as they didnt have customer account details on their terminal
( WHAT !!!)
She took me details and I was told another dept would call me back
4 Days later and still waiting :-
What a shambles, now looking for another provider

morgana

Same happened to me but, fed up with their and MidCounties "customer services" I have swapped to Sainsbury energy as per MSE recent emails. MidCounties Co op (totally different company) are supposed to add points to my account for meter readings and DD payments and they reduce my bill. They haven't managed to get that right in any month so far and the promised Nov dividend didn't materialise "it will be paid in July". Just fed up with their inefficiency

toosey

toosey wrote: »

Being an existing customer I received an email during Jan inviting me to change to a Fixed April 2016 tariff. This could be done online
I completed the form about one month ago
2 weeks later and heard nothing I emailed asking for confirmation - nothing was heard

A month now passed and using Twitter i asked if my account had been transferred over
Reply No 1 - no it hadn`t
Reply No2 - yes it had and I should have recieved a confirmation email

Then I received a letter from the Head of Sales informing me there was no trace of this requested changeover but to ring 0800 ******
( so was reply No 2 telling porkies then ?)
So I ring this number to be told they dont handle changes of Tariff but to ring Sales
So I ring Sales who informed me they could not deal with type of enquiry as they didnt have customer account details on their terminal
( WHAT !!!)
She took me details and I was told another dept would call me back
4 Days later and still waiting :-
What a shambles, now looking for another provider

Update 20/2/2015
Since this, I emailed the Head of Sales outling my problems and asking him to call me back so I could discuss the matter with him
Oh deary me, 5 days later and still waiting for that elusive phone call.
Last night I found the Chief Ex had a Twitter Account, so I have now sent him a message

Jennifer_Jane

morgana wrote: »

Same happened to me but, fed up with their and MidCounties "customer services" I have swapped to Sainsbury energy as per MSE recent emails. MidCounties Co op (totally different company) are supposed to add points to my account for meter readings and DD payments and they reduce my bill. They haven't managed to get that right in any month so far and the promised Nov dividend didn't materialise "it will be paid in July". Just fed up with their inefficiency

morgana: the points for meter readings was stopped some time ago. I still send in the meter readings and put them on a spreadsheet for myself, but we haven't received points for ages. Nor did we get a dividend last year. Anyway, after being with Co-op for years, I will probably change soon too.