BT terms and conditions

Fustratedconsumer

This evening I have spent an hour on the phone with BT as I feel they are charging me incorrectly for my early termination. I have found their terms and conditions and calculated what I should pay according to them. I was told that because my contract started 3 months before these terms and conditions were updated that they do not apply to me. I argued that they do as I began the termination process after these terms and conditions were updated. I asked them to tell me what the charges were that they were using to calculate my final bill and for these terms and conditions and they told me that they were unavailable. Surely I should be provided with the terms and conditions that I am being held to. If anyone can shed further light on this I would be eternally grateful

cifpower

What is your package and when did you take it out?

bod1467

Did they send you any emails/letters to advise about changes to T&Cs? If yes then the new T&Cs do apply to you; if no then they don't, and the T&Cs in force when you took out the contract are what apply.

(IMHO, the new T&Cs almost certainly do apply, provided they didn't change less than 30 days ago).

bris

bod1467 wrote: »

Did they send you any emails/letters to advise about changes to T&Cs? If yes then the new T&Cs do apply to you; if no then they don't, and the T&Cs in force when you took out the contract are what apply.

(IMHO, the new T&Cs almost certainly do apply, provided they didn't change less than 30 days ago).

No, they wont apply to old customers same way as new customers can't be held to old T&C's, The terms the OP signed up to are the terms they can and will impose.

bod1467

bris wrote: »

No, they wont apply to old customers same way as new customers can't be held to old T&C's, The terms the OP signed up to are the terms they can and will impose.

Unless they have been notified of a change to T&Cs, and by continuing with the contract they have accepted those changes. (Happens all the time with phone/broadband suppliers).

spyhunter

Fustratedconsumer wrote: »

This evening I have spent an hour on the phone with BT as I feel they are charging me incorrectly for my early termination. I have found their terms and conditions and calculated what I should pay according to them. I was told that because my contract started 3 months before these terms and conditions were updated that they do not apply to me. I argued that they do as I began the termination process after these terms and conditions were updated. I asked them to tell me what the charges were that they were using to calculate my final bill and for these terms and conditions and they told me that they were unavailable. Surely I should be provided with the terms and conditions that I am being held to. If anyone can shed further light on this I would be eternally grateful

Details of BT terms and conditions can be found here

http://www.productsandservices.bt.com/consumer/terms/contracts-early-termination.html

This includes the early termination charges for BT's current packages and also the legacy packages that some customers are still on but are no longer available for new supply.

stevemLS

BT regularly send out little leaflets with changes to T&Cs - generally I just bin them as do I suspect most people.

OP - what is the difference in termination charge that you say you must pay and they do? Is it enough to go into battle over?

akkers

BT ave form for slapping hidden charges if you leave. I as with them for around 2 years and was not happy with their service. Any service faults and they would take days and weeks to resolve. So I sent notice to cancel and joined Virgin. I paid my final bill after which they sent me a demand for £30 for broadband disconnection charge. I was not aware of any such charge nor could I find it in the original contract. I refused and they started threatening with court action etc. This went on for a few months and in the end I just paid the £30 because I was going away and did'nt want to leave unfinished business behind.
But suffice to say BT have lost a customer for life. NEVER will I join BT again.
[btw Virgin are no saints either but if there is a fault, they usually fix it within 24hrs].

shaun_from_Africa

bod1467 wrote: »

Unless they have been notified of a change to T&Cs, and by continuing with the contract they have accepted those changes. (Happens all the time with phone/broadband suppliers).

And banks, credit card companies, utility companies and just about every business that people sign up to with an on going contract.