Accident in borrowed vehicle

Quentin

Parking_Trouble wrote: »

Amazed that both insurers point people at CMC's
Seems they have become a necessary and expensive evil.

If you can get a claims management company to deal with a disputed claim you are going to save a lot compared with instructing a solicitor. Especially pertinent for your friend you say has no money.

So don't knock the suggestion.

Parking_Trouble

Quentin wrote: »

If you can get a claims management company to deal with a disputed claim you are going to save a lot compared with instructing a solicitor. Especially pertinent for your friend you say has no money.

So don't knock the suggestion.

Simply needs DL to look at the photographs, phone the witness and if really necessary read the police report.

Only disputed by a dishonest motorist in the face of overwhelming evidence.

Don't need a credit hire car, owner insists on main dealer repair and no PI claim in the offing.

That somewhat dries up the CMC revenue stream. So they are even less likely to "help" unless they can bump up the claim with unnecessary costs.

OnanTheBarbarian

I could suggest a company that would help here without credit hire and just get on and litigate the claim but I am probably wasting my breath

Parking_Trouble

The LV= "Liability Claims Consultant" has emailed to say

"We have now received a witness statement supporting our allegations so have forwarded this to the third party's insurer, once we have their response we will update you accordingly."

"our allegations" sounds like LV= are on their customers' side, even if they aren't covered. This is a positive step and should trigger DL to accept the claim is their clients fault.

Not sure why they are helping given the original pushback and everyone supporting that from a small print perspective.

Whilst a CMC can go in with size 12's and start racking up costs to force some action I prefer having LV= on the case.

Obviously still some way to go. Hopefully common sense and good customer service will prevail.

Parking_Trouble

The other driver is now admitting liability.

DL will deal with the case.

Well done LV=

Even if there was No Cover = No Claim some good customer service is hopefully leading to the right outcome if DL get on with it and no expensive CMC's needed.

OnanTheBarbarian

Happy days

Parking_Trouble

OnanTheBarbarian wrote: »

Happy days

Maybe. No claim is complete until the claimant is satisfied that everything has been restored to its pre-collision state. Not there yet.

Parking_Trouble

DL offered owner a hire car but offer turned down as not required.

No sign of a PI claim yet and doubt it will happen.

Not the quickest but perhaps a very honest claim.