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help - ebay I closed a refund by accident
yvonne9683
Posts: 18 Forumite
Please help.
I have purchased an item from ebay. Item was delivered to site and used. Item then breaks down and husband then notices that item is not the model/spec that was ordered. Then I checked sold listing and contacted seller. Listing and photo was for the item I thought I was buying, but invoice was sent for lower spec model. I went on ebay to check where I stood. I then opened and closed a refund case by accident as I wanted to contact eBay first so I knew for sure the seller had listed the item in contravention with the listing policy. eBay have contacted the seller. He doesn't think that he has done anything wrong....eBay say they cannot help as a refund case cannot be reopened. Any suggestions or anybody have any experience that could help?
Martin what do you suggest next??
I have purchased an item from ebay. Item was delivered to site and used. Item then breaks down and husband then notices that item is not the model/spec that was ordered. Then I checked sold listing and contacted seller. Listing and photo was for the item I thought I was buying, but invoice was sent for lower spec model. I went on ebay to check where I stood. I then opened and closed a refund case by accident as I wanted to contact eBay first so I knew for sure the seller had listed the item in contravention with the listing policy. eBay have contacted the seller. He doesn't think that he has done anything wrong....eBay say they cannot help as a refund case cannot be reopened. Any suggestions or anybody have any experience that could help?
Martin what do you suggest next??
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Comments
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There is very little you can do now except to appeal to the sellers goodwill.
Ultimately of course you do have the right to use UK law/small claims against the seller.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
"Item was delivered to site and used."
This was a B2B sale?"Love you Dave Brooker! x"
"i sent a letter headded sales of god act 1979"0 -
Brooker_Dave wrote: »"Item was delivered to site and used."
This was a B2B sale?
Ah, good point.
OP if this was a B2B case then your 'rights' are very different and small claims may well not be possible.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
Sorry what is B2B sale? The actual goods are faulty so I still have Sales of Goods act Protection don't I?
It is something that I should seek advice through with my Legal cover on my house insurance?0 -
B2B sale is a Business 2 Business sale0
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yvonne9683 wrote: »Sorry what is B2B sale? The actual goods are faulty so I still have Sales of Goods act Protection don't I?
It is something that I should seek advice through with my Legal cover on my house insurance?
B2B is business to business.0
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