Energy Club - stuck on switching when I'm not

Makite

Hi
Gone to switch before deadline tonight but I'm stuck on currently switching and option to switch tariffs is greyed out.

I've checked with my current supplier and I definitely switched in October and I haven't switched since.

Can anyone help before deadline to switch in 3hrs?
Thanks

JJ_Egan

Clear your cookies may help .

Makite

Didn't work

PeterOHanrahanrahan

You need to email them, they can clear the issue from their end. That's what I had to do.

KEITHANN

Supposed to have applied to switch my energy through MSE Energy Club, proposed new supplier hasn't received the application, MSE doesn't reply to emails what do I do?

keith1950

Hi...if your desperate to switch just go through a comparison site and get cashback.....there's not that much difference and I have found that it's sometimes dearer for me through Mse cheap energy club.

cklass

KEITHANN wrote: »

Supposed to have applied to switch my energy through MSE Energy Club, proposed new supplier hasn't received the application, MSE doesn't reply to emails what do I do?

Which email address did you sent your email to? Try this one if you haven't already done so: energyclub@moneysavingexpert.com

MSE_Dan_L

Thanks Cklass - that's right, we're currently answering emails pretty quickly, so as long as it gets to us via that address, we'll get back to you as soon as we can.