Avios points at e-stores

purley

Does anyone have any evidence of the points multiple through the Avios John Lewis e-store in November 2014?

My points weren't credited and I was sure there were 4 points to £1 at the time. They have, after two weeks, many hours and about 30 emails between us, credited me with some points but nowhere near what I was expecting. John Lewis can't help as they don't have the information (although they were prompt and courteous in replying to my question and could teach Avios a thing or two about customer service!). I can't prove it as I thought the purchase was being automatically tracked (the two purchases I made in November were my first through Avios e-store) through to the purchase and as it turns out the two purchases weren't tracked. If I had known I would have screen-grabbed the page showing the multiple so I would have proof.

If anyone else made a purchase in the John Lewis Avios e-store in November I would be pleased to hear what points multiple they got. Thanks.

sandsy

John Lewis never tracks for me.
I keep a spreadsheet of all my gate365 purchases, a note of the date to follow up and the number of points due.

budgetflyer

BLACK FRIDAY Double points and 100 bonus?

http://www.headforpoints.com/2014/11/28/100-bonus-avios-for-first-3000-purchases-at-the-avios-estore-today/

purley

Thanks for replies. Unfortunately my purchases were on 10th and 22nd November so I really need some proof that covers that. Black Friday was 28th I think so they could argue the extra points weren't offered before. I'm sure it was 4 to the £ when I made the 10th November purchase, and it was a big one so that's the one I'm most concerned.

I will definitely keep a screen grab in future as this is thousands of points I might lose because I trusted them.