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shipping abroad help urgent pls

Hi someone bid on my item from Italy but paid just the shipping for uk £5.99 I contacted to explain that it would be more and she said she has hired a difference in shipping? What does this mean? thanks

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  • soolin
    soolin Posts: 74,477 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Hi someone bid on my item from Italy but paid just the shipping for uk £5.99 I contacted to explain that it would be more and she said she has hired a difference in shipping? What does this mean? thanks

    Check the PayPal address, this might be a GPS sale and will show a UK address.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • Hi it's Milano? She has shown invoice that she paid £14 euro extra shipping so do I just post for £5.20 and she gets charged her end?
  • soolin
    soolin Posts: 74,477 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Hi it's Milano? She has shown invoice that she paid £14 euro extra shipping so do I just post for £5.20 and she gets charged her end?

    No, postage doesn't work like that. You as the seller need to be protected against an INR , and frankly Italy is a notoriously difficult country and one that many of us have blocked.

    Just to clarify, when you check your PayPal account the address is in Italy- yes? But postage only shows the UK postage you charged. If that is the case then that is all buyer has paid, if this is not a GPS item then buyer can't have paid anymore.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • just checked paypal she has said to post to uk address thanks :)
  • soolin
    soolin Posts: 74,477 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    just checked paypal she has said to post to uk address thanks :)

    That means it is a GPS sale, so yes buyer has paid extra but Pitney Bowes get that.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
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