Installing Google Chrome

charlies_mum

I have spent all day trying to sort out problems with my desktop, and have been getting error messages from Google Chrome saying that it can't use my profile and to load an updated version

Uninstalled Google Chrome and tried to reinstall using a link approved by McAfee. It crashed half way through and installed Super optimiser instead. I have uninstalled this, but how did I get through on a McAfee approved site ?

Does anyone have a 'safe' link for installing Chrome ?

Got rid of Super Optimiser, but now I search omiga is on there.

vuvuzela

This thread Malware and spyware removal thread is a good start for malware removal. Personally I would use both malwarebytes https://www.malwarebytes.org/mwb-download/ and superantispyware http://www.superantispyware.com/download.html free editions.
As for Chrome, official download link is https://www.google.com/chrome/browser/desktop/

charlies_mum

Cant get Malware to run, so think it is going to an expensive trip to the repair shop

vuvuzela

charlies_mum wrote: »

Cant get Malware to run, so think it is going to an expensive trip to the repair shop

Maybe not, lots of helpful knowledgeable people are on here. If you can start with posting what happens when you try to run it, I'm sure you'll get assistance.

charlies_mum

My warning flag has come up with the message that I need to turn on my Windows Security a centre service, but then I try to do that it comes up with the message that the Windows Security Centre can't be started

I am running in safe mode with networking

Ed_Jogg

vuvuzela wrote: »

Maybe not, lots of helpful knowledgeable people are on here. If you can start with posting what happens when you try to run it, I'm sure you'll get assistance.

And if that fails, try asking for help at www.bleepingcomputer.com.
(No connection except as a satisfied 'customer'!)
They have a section dedicated to identifying and removing malware.

charlies_mum

I am concerned that I can't start up my Windows Security Centre. Anyone have any ideas what's causing this ?

System

And don't forget the forum at https://www.web-user.co.uk where they have a wealth of knowledge, plus all the forum members fro computer active have gone there now.

tavernman

charlies_mum wrote: »

I have spent all day trying to sort out problems with my desktop, and have been getting error messages from Google Chrome saying that it can't use my profile and to load an updated version

Uninstalled Google Chrome and tried to reinstall using a link approved by McAfee. It crashed half way through and installed Super optimiser instead. I have uninstalled this, but how did I get through on a McAfee approved site ?

Does anyone have a 'safe' link for installing Chrome ?

Got rid of Super Optimiser, but now I search omiga is on there.

First try this (and follow all the steps)http://malwaretips.com/blogs/omiga-plus-virus/