Please help : Amazon claims to receive an empty package

geerex

So, essentially this is a serious flaw with all collection services where there simply is no comeback for the unwitting returner.
Think I'll become a courier. Those guys must be loaded!

humadoon

geerex wrote: »

So, essentially this is a serious flaw with all collection services where there simply is no comeback for the unwitting returner.
Think I'll become a courier. Those guys must be loaded!

Yeah did you not see that documentry recently where a courier drives a Bentley.

humadoon

I want to take this further as I am not getting any luck with Amazon (they have refunded me my money) however It was never about money is about principles, and you realise how strong these corporations are when law enforcement agencies fob you off.

agrinnall

What's your basis for taking it further if you have got your money, and who will you be taking it further with?

neilmcl

agrinnall wrote: »

What's your basis for taking it further if you have got your money, and who will you be taking it further with?

That's what I'd like to know.

GreatBeyond

If you were dealing with account specialists that would usually mean that your account had flagged somehow and been placed on hold.

In my experience Amazon will usually trust what you say to them and get a refund/replacement sorted for you straight away.

How is your account history? Do you have things that get lost in the post or receive empty boxes or are there any other returns related issues going on.

Amazon will generally go above and beyond to ensure a good service, unfortunately there are people out there who will take advantage of this and from what you have said it appears that your account must have given off that impression for this to have escalated to this level.