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Nothing responding on pc

charlies_mum
charlies_mum Posts: 8,120 Forumite
Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
in Techie Stuff
Scanned something to the pc, and it locked. Went into scanned documents and when I try to open one, the pc locks. Ran malware and nothing showed up.pc keeps locking with the programme not responding

Any ideas please ?
You're only young once, but you can be immature forever :D
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Comments

  • tavernman
    tavernman Posts: 575 Forumite
    Sorry, but if the pc is locking how did you run malware (do you mean malwarebytes)? What did you use to scan and which version of Windows?
  • charlies_mum
    charlies_mum Posts: 8,120 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    tavernman wrote: »
    Sorry, but if the pc is locking how did you run malware (do you mean malwarebytes)? What did you use to scan and which version of Windows?

    Ran Malwarebytes on Windows 7.
    You're only young once, but you can be immature forever :D
  • pendragon_arther
    pendragon_arther Posts: 1,304 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Use system restore to go back a day beforehand.
    “Learn from the mistakes of others. You can never live long enough to make them all yourself.”
    ― Groucho Marx
  • agrinnall
    agrinnall Posts: 23,344 Forumite
    10,000 Posts Combo Breaker
    charlies_mum wrote: »
    Ran Malwarebytes on Windows 7.

    I think tavernman's point was how can you do it at all if the PC is locking up? As you can it suggests that your description of the issue is not really correct.
  • charlies_mum
    charlies_mum Posts: 8,120 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    agrinnall wrote: »
    I think tavernman's point was how can you do it at all if the PC is locking up? As you can it suggests that your description of the issue is not really correct.

    The pc works fine until I try to go into my scanned documents

    I have been using it for the past hour with no problems, but again, as soon as I try to open my scanned documents it has locked.
    You're only young once, but you can be immature forever :D
  • Fightsback
    Fightsback Posts: 2,504 Forumite
    edited 11 February 2015 at 12:31PM
    charlies_mum wrote: »
    The pc works fine until I try to go into my scanned documents

    I have been using it for the past hour with no problems, but again, as soon as I try to open my scanned documents it has locked.


    What's the file size of your scanned docs ? You might be scanning at very high DPI (dots per inch) and created a very large file.
    Science isn't exact, it's only confidence within limits.
  • Nodding_Donkey
    Nodding_Donkey Posts: 2,738 Forumite
    Ninth Anniversary 1,000 Posts
    Try deleting the document and scanning them again.
  • charlies_mum
    charlies_mum Posts: 8,120 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Nodding_Donkey wrote: »
    Try deleting the document and scanning them again.

    It won't let me delete. As soon as I click on the file to try to delete, it locks. It's only a small file, so that's not the problem

    Am running a disk check to see if it finds anything.
    You're only young once, but you can be immature forever :D
  • Fightsback
    Fightsback Posts: 2,504 Forumite
    edited 11 February 2015 at 12:43PM
    charlies_mum wrote: »
    It won't let me delete. As soon as I click on the file to try to delete, it locks. It's only a small file, so that's not the problem

    Am running a disk check to see if it finds anything.

    When you descibe it as locked , do you mean the keyboard and mouse are completely unresponsive and the screen has frozen ?

    Does this freezing stop after a couple of minutes or do you have to reboot the machine via the power button ?

    Make and model of scanner and PC ?

    When it has frozen is the hard disk activity light (if there is one) stay a solid colour or does it flash ?
    Science isn't exact, it's only confidence within limits.
  • charlies_mum
    charlies_mum Posts: 8,120 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Fightsback wrote: »
    When you descibe it as locked , do you mean the keyboard and mouse are completely unresponsive and the screen has frozen ?

    Does this freezing stop after a couple of minutes or do you have to reboot the machine via the power button ?

    Is this a laptop or a desktop machine ?

    When it has frozen is the hard disk activity light (if there is one) stay a solid colour or does it flash ?

    Time comes onto the screen, then it fades and locks. Keyboard and mouse don't work. I have to reboot using the power button.

    It is an Acer touch screen desktop.

    Whatever was wrong, the disk check seems to have cleared it and its working now

    Thanks for the help
    You're only young once, but you can be immature forever :D
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