money taken from card

foxtrotoscar_2

shaun_from_Africa wrote: »

You think it's reasonable for a company to change or add terms to a contract after that contract has been agreed?

Is it reasonable that the OP has done this?

shaun_from_Africa

foxtrotoscar wrote: »

Is it reasonable that the OP has done this?

If there was nothing in their contract (and I know that we only have the OP's word about this at this point) preventing them from doing it or nothing that stated they would forfeit the cost of the table, then yes, I think it is reasonable for them to cancel and get a refund.

What is the point in having any terms and conditions for a contract if any party to that contract can change it as they see fit?

dzug1

shaun_from_Africa wrote: »

You think it's reasonable for a company to change or add terms to a contract after that contract has been agreed?

It's not actually clear that they have changed or added any terms

carlos1975

Why are people making out I'm lying, I had a baby 2 months ago and it was horrific, I had a prolapsed cervix. I phoned this hotel on the 6/2. Yesterday the 10/2 I went back to doctors as I didn't feel well, I have now got complications with the prolapse and have to be seen by a consultant on Saturday, and I'm sure I won't be up to going out for a meal that evening. They shouldn't have taken the Money In the first place, as they said it was just for security. No-one usually pays for their meal before even going to the hotel to eat it anyway.

agrinnall

If you're confident of your case then contact your card issuer to ask for a Chargeback for an unauthorised transaction.

dzug1

carlos1975 wrote: »

Why are people making out I'm lying, I had a baby 2 months ago and it was horrific, I had a prolapsed cervix. I.

They are not - all they are saying is that you may not have taken in (understandably) all the hotel said. There's not much of a difference between 'we won't take any money' and 'we won't take any money now' or 'we wont take any money yet' if you are not feeling at your best

foxtrotoscar_2

I'd forget about the £40, your health is worth far more than that. A similar thing happened to me 4 years ago with a weekend away booking. Unfortunately I had a heart attack the Wednesday before it. We tried to reschedule it but that wasn't possible. The £250 I lost was the last the thing on our minds.

SnowTiger

carlos1975 wrote: »

I had a baby 2 months ago and it was horrific

Perhaps chargeback is your best option.

fluffnutter

As it's Valentine's Day then I suspect the hotel will have no problem finding someone else to eat these meals. Therefore, despite what their T&Cs say regarding non-return of a deposit, they can only claim for what they've lost. Which will be a few minutes of admin time, not forty quid's worth.

Write to them stating the above, offering them £5 for their admin time and asking that they return your remaining £35. If they don't, you could threaten them with small claims court although the small sums involved mean that's not a cost effective option. Instead just trash their reputation on tripadvisor

Blackbeard_of_Perranporth

ConsumerGuy0016 wrote: »

How unnecessary and offensive.

Blackbeard_of_Perranporth wrote: »

first world problems do require first world solutions

First world problem!