John lewis washing machine broke & they are refusing to repair or replace

fluffnutter

It's always been dodgy yet I've kept using it for five years and now it's completely shagged I'm going to bang on about the 'always been dodgy' bit because that strengthens my argument.

Should have talked to them years ago.

peachyprice

fluffnutter wrote: »

It's always been dodgy yet I've kept using it for five years and paid to keep it in storage for 2 years while I was homeless and now it's completely shagged I'm going to bang on about the 'always been dodgy' bit because that strengthens my argument.

Should have talked to them years ago.

................................

timbo58

Should have talked to them years ago is the correct conclusion.

You will almost certainly never prove the item was faulty due to an inherent fault after 5 years+.

JL have an enviable reputation for customer care, one that is well deserved according to most reviews.
They however aren't going to bend over where they have shown utmost goodwill and it's been rejected and I don't blame them.

Money-Saving-King

timbo58 wrote: »

JL have an enviable reputation for customer care, one that is well deserved according to most reviews.
They however aren't going to bend over where they have shown utmost goodwill and it's been rejected and I don't blame them.

I agree. They are being perfectly reasonable, you should have accepted their offer.

photome

Op
when you were homeless where was the washing machine, maybe that has a bearing on the matter

agrinnall

photome wrote: »

Op
when you were homeless where was the washing machine, maybe that has a bearing on the matter

Very good, "bearing" on the matter :rotfl:

(I'll get me coat...)

sinizterguy

photome wrote: »

Op
when you were homeless where was the washing machine, maybe that has a bearing on the matter

And when it being moved around, did it have the transfer bolts to keep the drum in place used ?