eBay buyer wants to return goods, said no, what happens now?

pinkteapot

Thanks! Good tips.

Spidernick

What I don't understand is that surely eBay has access to the original listing and photos (it's on their site after all) so surely they can see that the 'excellent condition' claim is a lie, for example, and that would help any appeal?

I must admit, the more I read on this site about eBay the more glad I am that I don't sell on eBay - it seems far too much hassle!

Avoriaz

Spidernick wrote: »

..I must admit, the more I read on this site about eBay the more glad I am that I don't sell on eBay - it seems far too much hassle!

Don't be put off by what you read on here as you generally only read about the problems on here.

You don't read about the majority of sales that complete without any issues.

I've sold hundreds of items on eBay over many years with hardly any problems.

I'm also a regular buyer and again problems for me have been a rarity.

I'd guess that I have had problems with under 1% of transactions. Maybe 1 in 200 transactions have been a problem.

soolin

Spidernick wrote: »

What I don't understand is that surely eBay has access to the original listing and photos (it's on their site after all) so surely they can see that the 'excellent condition' claim is a lie, for example, and that would help any appeal?

I must admit, the more I read on this site about eBay the more glad I am that I don't sell on eBay - it seems far too much hassle!

As Avoriaz says this board is really for the problems that we have on ebay. Considering there are millions of transactions every day it is reassuring that there are so few posts here.

I post hundreds of parcels a month, I am still though a miniscule seller- but with a few hours work ebay allows me to afford several holidays a year .

pinkteapot

I do agree with the recent comments. As noted earlier, hubby and I have ten years on eBay each and over 1,000 feedback between us, and this is the first problem we've had.

I would still sell small things on eBay. This was a £200 bulky item, so losing the selling fees and the outward and return postage has cost us £40-50. On small items it wouldn't be much though.

Hubby has spoken to eBay by phone. They don't refund his final value fee - it's refunded if he re-sells the item on eBay. He also couldn't find out how to appeal on the website, and they told him he had to do it by phone, which he's done, explaining where the buyer had said things that were untrue in their case. We don't expect anything to come of it.

baffcat

pinkteapot wrote: »

Buyer was a dealer - his feedback is all buying and selling golf clubs. I suspect he thought he'd happened upon a badly listed set, which were in better condition than the listing suggested, and therefore thought there was profit in them. He has left negative feedback for several other sellers claiming "misleading description". :mad:

Report him using the Report Buyer button. Eventually, he'll accrue so many they'll take action. If you can, contact the other sellers and ask them to report too.

The problem with any description is that it's relative. Looking at an item as a seller is not the same as from the viewpoint of the buyer, and ebay rely on the buyer's opinion as they promise that all buyers will get what (they perceived) they ordered.

Not fair, but that's ebay's rules, which we all have to accept if we choose to use their site.