American Express Credit Card - No proof of PPI

kopper

I used to have PPI on an American Express Credit Card years ago but now the account is closed.

I sent a template off MSE to Amex requesting them to send me the original credit agreement but I received a reply advising me that they have no record of any PPI unless I can prove that I did have it.
Unfortunately I do not have any statements or paperwork and I only have my old credit card number.

Is there another way to prove I had PPI?
Thanks

Nasqueron

kopper wrote: »

I used to have PPI on an American Express Credit Card years ago but now the account is closed.

I sent a template off MSE to Amex requesting them to send me the original credit agreement but I received a reply advising me that they have no record of any PPI unless I can prove that I did have it.
Unfortunately I do not have any statements or paperwork and I only have my old credit card number.

Is there another way to prove I had PPI?
Thanks

The only thing you can try is sending a DSAR (data request) to them to see what they have left - if you have no records, complaint will be over - you don't need the agreement by the way, just samples of statements showing you paid it (it would be itemised on every bill where you didn't pay it off in full). The DSAR will cost you £10 and it may be wasted - 6 years after accounts are closed tends to be when data, if not delete outright, is at least archived out of reach of front line staff.