EDF Direct Debit increase despite £130+ credit

Ageing_Stick_Insect

Actually the best time to assess how accurate the DD calculation was would be after 12 months from it being recalculated. As that was only December I still have some time to go.

System

https://edfenergyuk.custhelp.com/app/answers/detail/a_id/865

Missus_Hyde

deannatrois wrote: »

But its still an increase and if she's already in credit the DD should in fact be lowered, not raised. Why should EDF be keeping £155 of the OP's money.., AND increasing the DD. Or trying to.

I realise that it's cheaper to pay by DD, but I don't allow EDF carte blanche to dip into my bank a/c; I'm afraid I don't trust them not to whack up DD payments, as and when they feel like it.

I read our meter once a month, go on line and then get the actual amount we owe for that month and then pay it. I don't suppose EDF like that much, but too bad; it suits me and I'm the paying customer. That way we pay for exactly what we use; no more ,no less.

Be_Happy

I had a nice surprise from EDF yesterday. I joined in November and submit readings every month. After sending latest reading I got a message that despite having a debit balance of £126 they calculated my annual usage and would reduce the monthly DD from £111 to £95.

I must say I've had very good service from EDF in the past and it was a relief to switch back to them from Scottish Power.