Does Santander contactless card request change number?

Gizmo247

I rang to request a contactless version of my 123 card today and the customer service agent said my current card would be blocked while a new card was issued. However he could not say if the card number would change as a result, so I withdrew the request for the moment and said I would wait until renewed next year (too much hassle changing card cancellation protection and online sites).

Does anyone have any experience of this they could share? Will the card number change?

reclusive46

Gizmo247 wrote: »

I rang to request a contactless version of my 123 card today and the customer service agent said my current card would be blocked while a new card was issued. However he could not say if the card number would change as a result, so I withdrew the request for the moment and said I would wait until renewed next year (too much hassle changing card cancellation protection and online sites).

Does anyone have any experience of this they could share? Will the card number change?

If you order a replacement online, it has the same number and the older one isn't cancelled.

thebritishbloke

reclusive46 wrote: »

If you order a replacement online, it has the same number and the older one isn't cancelled.

What I'm getting from OP's post is that they don't currently have a contactless card, and rang to get one. If they just request a replacement card online, odds are it won't be contactless.

reclusive46

thebritishbloke wrote: »

What I'm getting from OP's post is that they don't currently have a contactless card, and rang to get one. If they just request a replacement card online, odds are it won't be contactless.

It will be. They are issued as standard now.

thebritishbloke

reclusive46 wrote: »

It will be. They are issued as standard now.

Within Santander or as a whole? I know people who've been refused contactless cards due to their credit rating.

Gizmo247

thebritishbloke wrote: »

Within Santander or as a whole? I know people who've been refused contactless cards due to their credit rating.

Thanks for the replies.

As it is a credit card there should be no credit rating issue with a 123 card. I've tried the online route and will report back on the result.

Gizmo247

Just a quick update: The card is now received and when ordering online I can confirm that the card number has changed and it is contactless. This may bethe consequence of doing it online, changing to contactless or just inevitable, who knows!

Toe-Jam

reclusive46 wrote: »

It will be. They are issued as standard now.

They are not issued as standard. They are only issued on cards with the silver numbers.

If you have a card starting 4757 your card replacement will not be contactless.

Vortigern

I'm expecting a new 123 CC to arrive soon as my existing card expires next month.

I can see my new card number online, alongside my existing card number. Both these card numbers have identical balances and transactions. I messaged them to ask why there was a new card number. They said the old number would become invalid as soon as I used the new card and the duplicate transaction record would then disappear.

The old card is not contactless, I expect the new one will be contactless.

arbs

hi
my card was just renewed and i was expecting a contactless card but only received the standard one, i have the black 4757 numbers, what is the reason, i don't understand why my card is different, I've had this account for over 10 years know ?

Chino

Why didn't you start a new thread instead of resurrecting an eighteen month old thread?