Car dealership problems and repairs.

nath89x

Hi.
In the middle of September 2014 I purchased a 2009 Audi A4 on finance. Immediately after I got the car home, it died and the engine management light came on. After many phone calls to the dealership, they agreed you fix the car, if I returned it back to them.
Over the weeks that followed, I was lied to, fobbed off & ignored. The car was taken to a so called 'specialist' who repaired my vehicle. I eventually got the car back nine weeks later. I was still making the finance repayments in this time, for a car I didn't have. I received no sort of compensation or even an apology.
Everything seemed fine for about three weeks. Then the engine management light came back on again. The car bellows smoke from the exhaust, fumes come in through the vents into the cabin & its just all round unpleasant to drive.
I've contacted the dealership, specialist & even the finance company, but appear to be getting no where. The MOT is due in about two weeks time & there is no way it'll pass.
I haven't missed a payment on this vehicle, but I'm getting very close to cancelled the direct debit, having the car repossessed & facing the consequences.
I don't know what else to do and your advice would be greatly appreciated.
Thanks,
Nathan.

wealdroam

nath89x wrote: »

Hi.
In the middle of September 2014 I purchased a 2009 Audi A4 on finance. Immediately after I got the car home, it died and the engine management light came on. After many phone calls to the dealership, they agreed you fix the car, if I returned it back to them.
Over the weeks that followed, I was lied to, fobbed off & ignored. The car was taken to a so called 'specialist' who repaired my vehicle. I eventually got the car back nine weeks later. I was still making the finance repayments in this time, for a car I didn't have. I received no sort of compensation or even an apology.
Everything seemed fine for about three weeks. Then the engine management light came back on again. The car bellows smoke from the exhaust, fumes come in through the vents into the cabin & its just all round unpleasant to drive.
I've contacted the dealership, specialist & even the finance company, but appear to be getting no where. The MOT is due in about two weeks time & there is no way it'll pass.
I haven't missed a payment on this vehicle, but I'm getting very close to cancelled the direct debit, having the car repossessed & facing the consequences.
I don't know what else to do and your advice would be greatly appreciated.
Thanks,
Nathan.

Is this a continuation of your other thread?

If so, a new thread isn't needed.

Whatever you do, cancelling the direct debit is definitely not the way to go.

nath89x

Ah apologies! I had completely forgotten about my previous thread.