Currys/PC World/Knowhow: Stay away if you value time and sanity

Esqui

I'd probably only get told off for doing really idiot stuff, like swearing at customers or stealing their firstborn. I don't know if I'd say the management are scared of me, but I'm sure they are on their best behaviour when I'm there Luckily our store is pretty awesome, and - to my knowledge - none of the sales team deliberately lie to customers. When they are told something wrong, it's usually from the salesperson just not knowing the answer and not bothering to ask anyone. And if they do lie on purpose, I sort them out!

I'm not perfect, but by and large, I don't see the things that people often complain about. There are good stores out there!

Dreamnine

I did buy a Chromebook from PC World some 14 months ago, but only because no other retailer had the model in stock.

Thankfully, it has been faultless, but even then PC World tried to sell me anti-virus software and to 'set it up' for me.

byjimini

I've not had good service from them either; didn't know the difference between USB 2 and 3, for heaven's sake.

Regarding the original post, whenever I hand something over for repair, be it a laptop to a shop or a phone by post, I always take picture of it from every angle, including serial numbers etc. It only helps your case if, like the OP, it comes back scratched, with water damage etc.

pendragon_arther

SuperHan wrote: »

However, it's sometimes good business practice to not hire people over qualified for the job as they can use it as a stop gap and leave relatively soon after starting. They may have thought that you required to be challenged a little bit more than the role would provide you with and so thought you may not hang around very long!

(Please note, that's my common sense approach and NOT the hiring policy of Dixons)

Although I think PC World may have the same policy judging from the quality of their 'Tech Guys' whose reputation is absolute crappio.

RAAJ

I purchased a TV from Currys in December 2012 50" Panasonic Plasma for almost £1000.00. I took the cover-plan out (almost £8.00 per month)at the same time. My TV had been playing up for a couple os weeks so last week (26th March 2015) I called the Knowhow team as the TV had pixels missing and the picture was fading in and out. So anyway they came and picked it up on the 26th March and the guy who came to collect the TV was rude to my wife not professional, had large piercing on his face and ears, however the shocking thing was he took my 50" plasma TV of the wall without wrapping it in any protective material like bubble wrap or anything, just picked it up and walk out!
I was at work at the time and my wife had let him in had she was shocked not just about the way he looked but when she asked him if he was going to cover the TV he told her "we don't do that". This is rock bottom leave of customer service. For all we know he could have damaged it further walking out to the van, as we live in an apartment block he would have had to go down a flight of stairs or try and get it in the small lift.

When I found out what had happened I called the Knowhow team that evening and the person I spoke to seamed quite shocked at what I had told them. The JOKE was that they where more concerned about the physical appearance of the guy who came to collect the TV than the TV it self. Basically after a number of calls I have had no real answer to why my product that I had paid almost a thousand pounds for had been treated in that manner.

And to add insult to injury my TV was meant to be due back to day and guess what the van turns up with NO TV on it! What a JOKE!!! The guy said he had no idea where it was and why it had not been placed in the van. So I called the Knowhow team and spoke to probably the most useless person since I had been calling (total of 8 calls) and all she had to say was it was a systems error and the TV is not meant to be due back till the 31st. The online tracker shows its due today, I had a text message from them this morning saying it was due to arrive before 1pm today and one of their team members called me on Sunday afternoon to tell me that it had all been fixed and it will be delivered on Tuesday.

Further more NO-ONE had the courtesy to call me to tell me of this so called error. If they cannot even do this what confidence do I have that my TV has been fixed! This has to be the biggest shambles I have witnessed and I have been paying £8.00 per month for almost 3 years for this circus act.

This is the worst customer service I have ever had from any company.

To be honest I just want my money back for what I paid on the TV and the service plan.

PLEASE DO NOT TAKE THE SERVICE PLAN! You are better off putting it on your home contents insurance.

STAY AWAY FROM THESE PEOPLE - ITS A BIG JOKE

bod1467

Almost 3 years? December 2012 to April 2015 (being generous) is 28 months ... 2 years 4 months.

But yes - the service plan is usually not worth it.

Catslovelycats

I had an integrated dihswasher installed today.
Thanks to knowhow neither the dishwasher nor my washing machine work! Have spoken to so many people this afternoon at Currys, knowhow engineers and Beko. Waiting for a call back to arrange re-installation! Not happy.

geerex

This is one hell of a disjointed thread.