Advice - FCA breach?

Cariad9

I've recently had a dispute with a major credit card company about allocation of payments. I say dispute- to be fair the company acted well and resolved the dispute within 7 days and changed my interest rate and refunded interest charges (they took payment against the lowest interest rate, not the highest).


However, despite being pleased with the customer service, I'm not happy this happened in the first place as a lot of people don't check statements in the degree I do.


Is this a FCA breach? Should I take it further?


(Just to clarify, I'm not after any compensation, just don't want other people to be stung. In my case it would have amounted to just over £1000 a year in incorrect interest charges).

grumbler

MSE articles:
Credit card payment trap - Money Saving Expert
Credit card shake-up begins with MBNA payment overhaul

Cariad9

Thank you. So if I read this right, the fact I had a 0% transfer which ended 01/01/15 and reverted to 34.5% whilst having a 'life of balance' interest rate of 6.9%. That I made a payment on 04/01/15 should have gone off the 34.5% not the 6.9%?


Is this against FCA / COB legislation?