Return of faulty goods without receipt - Asda

simoncarter

Hi, looking for some advice on whether I can insist on a cash refund rather than having to accept a gift card.

I bought a pair of boots from Asda in November for £35. After a month and a half the colour had gone patchy and the glue holding the sole of one of them had perished and the sole was coming off.

I've been back to Asda and spoken to an assistant manager and he accepts that the boots aren't fit for purpose but said that without a receipt he can't refund in cash; he would only offer either a gift card or an alternative pair as the boots are no longer sold.

I don't have the receipt any longer and paid cash for them originally. I'd really rather not take a gift card as I have no reason to spend £35 in Asda any time soon.

I've done some research and can't find anything that specifically says I need a paper proof of purchase in order to get a refund - there is no need to prove that they were from Asda as they have the George branding.

The guy I spoke to said that it just isn't possible for him to put a cash refund through the till without a receipt as he can't verify what the original cost was or whether I was the original purchaser: my response was that it should theoretically be possible for Asda to go back through their stock catalogues and find what this type of boot cost and that it isn't my problem that the way their tills and procedures are set up limits the way they refund faulty goods.

tl;dr: Am I within my rights to hold out for a cash refund rather than accept a credit note/gift card I'm unlikely to ever use? My feeling is that a credit note or gift card isn't actually a refund anyhow since they would still have the money I gave them.

shaun_from_Africa

Am I within my rights to hold out for a cash refund rather than accept a credit note/gift card I'm unlikely to ever use? My feeling is that a credit note or gift card isn't actually a refund anyhow since they would still have the money I gave them.

If they are going to provide a refund as a remedy then you are entitled to this refund in cash but unless you can provide proof of purchase then they don't legally have to do anything.

As you no longer have the receipt, you have no way of proving when the boots were purchased, who made the purchase or how much was paid at the time so by offering a credit note they are actually doing more than legally required of them.

there is no need to prove that they were from Asda as they have the George branding.

That proves that they came from Asda, not that they were bought from Asda. They could have been nicked (not saying that they were, but how do the Asda staff know this?).

wealdroam

simoncarter wrote: »

Hi, looking for some advice on whether I can insist on a cash refund rather than having to accept a gift card.

I bought a pair of boots from Asda in November for £35. After a month and a half the colour had gone patchy and the glue holding the sole of one of them had perished and the sole was coming off.

I've been back to Asda and spoken to an assistant manager and he accepts that the boots aren't fit for purpose but said that without a receipt he can't refund in cash; he would only offer either a gift card or an alternative pair as the boots are no longer sold.

I don't have the receipt any longer and paid cash for them originally. I'd really rather not take a gift card as I have no reason to spend £35 in Asda any time soon.

I've done some research and can't find anything that specifically says I need a paper proof of purchase in order to get a refund - there is no need to prove that they were from Asda as they have the George branding.

The guy I spoke to said that it just isn't possible for him to put a cash refund through the till without a receipt as he can't verify what the original cost was or whether I was the original purchaser: my response was that it should theoretically be possible for Asda to go back through their stock catalogues and find what this type of boot cost and that it isn't my problem that the way their tills and procedures are set up limits the way they refund faulty goods.

tl;dr: Am I within my rights to hold out for a cash refund rather than accept a credit note/gift card I'm unlikely to ever use? My feeling is that a credit note or gift card isn't actually a refund anyhow since they would still have the money I gave them.

You have no right to any remedy without a proof of purchase.

By offering you a credit note/gift card, they are doing more than they legally need to do.

Accept the credit note/gift card before they change their mind.
Why not spend the credit note/gift card on a weekly shop?

DCFC79

Take the voucher and do a shop or failing that do you know who shops in as a to give it to them for £35 cash.