MSE Energy Club - Won't accept account number on transfer forms….?

stinky_docker

Hello All,

Has anyone else had the problem when going through a transfer with MSE Energy Saving club that the eform won't accept a sort code or account number…?

I've tried over a few days, everything else is fine, just won't accept my six digit sort code or my 8 digit account number for the direct debit part of the transfer process.

Both are for a UK bank, both are obviously correct and there is no assistance function hence why I thought to try on here.

Can anyone shed any light on this…?

Consumerist

Not specifically CEC but you can get problems like this because of browser settings. For example, a Firefox add-on called NoScript can cause this if cross-site scripting is used in the application process.

stinky_docker

Its not browser related unless it plays up on Safari, does anyone know of an MSE email support so I could put the question to them…?

Consumerist

You can email CEC - energyclub@moneysavingexpert.com

stinky_docker

Problem resolved, I used Firefox and it went through fine, for some reason it won't go through using Safari on a Macbook.

Thanks for the help

Consumerist

Great! Thanks for the update - it may help others with the same problem.

MSE_Dan_L

stinky_docker wrote: »

Problem resolved, I used Firefox and it went through fine, for some reason it won't go through using Safari on a Macbook.

Thanks for the help

Thanks for this - we'll feedback to the technical team who look after this form.