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Royal Mail refusing compensation for damaged special delivery

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  • bazzyb
    bazzyb Posts: 1,586 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    akuma101 wrote: »
    I have no control over what the buyer does with the packaging, do you think in future if I take a picture of the packaging before sending it they will honour their 'special delivery' service?

    Doubt it. .....
  • sheramber
    sheramber Posts: 22,654 Forumite
    Part of the Furniture 10,000 Posts I've been Money Tipped! Name Dropper
    Did the buyer sign for the delivery?

    Did they not notice damage to the packaging and note that beside their signature?

    Without the packaging RM have no proof that the phone was actualy posted.
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