Scan.co.uk have taken 7 weeks for RMA. What can I do?

kissinger

Okay guys, I would really appreciate some help with my next steps on this because I still haven't got my motherboard back from RMA with Scan.co.uk.

Here's what I'm thinking:

1) It might be worth by-passing Scan.co.uk's customer service team and writing to the CEO with a request to resolve the issue. Is it worth it? And where can I get the correct email address from?

2) I might be left with no other option that small claims court. I've had a read of this guide:

http://www.moneysavingexpert.com/reclaim/small-claims-court

So, I'll use that, but I have a few questions:

First, do I need to send Scan.co.uk a recorded signed for letter demanding a resolution to the problem before proceeding with SCC?

Second, what amount should I claim for with the SCC? E.g., the full cost of what I paid for the motherboard, or should I take depreciation into account (and if so what method should I use)? And am I able to claim for other things like, e.g., the time I've wasted chasing the RMA up?

Third, is there anything in particular I need to remember to put in my statement to the SCC, or which will help my case with them?

Thanks.

bod1467

Shelley Raja is the MD/Owner of Scan.

https://www.linkedin.com/pub/shailendra-shelley-raja/4/b5b/6a5

The Practice Direction on Pre-Action Conduct indicates that the claimant should send the defendant a Letter Before Action/Letter Before Claim prior to initiating a court claim. This letter should:

* Outline the issue
* Outline the required resolution
* Define the time scale for this resolution to be concluded. (Suggestion is 14 days minimum from date of letter)

Send the letter 1st class via a PO and get a (free) certificate of posting. This gives the same protection as recorded delivery, as the letter is deemed delivered 2 working days after posting, and means the recipient can't refuse to sign for delivery (which would be proof that the letter was NOT delivered).

Fightsback

A bit more here on ASUS mobo returns, here is the google cached version to avoid the signup to read:

http://webcache.googleusercontent.com/search?hl=en-GB&q=cache:bE1CCIfD2iIJ:http://www.channelweb.co.uk/crn-uk/news/2391739/asus-improves-nightmare-motherboard-rma-policy%2Bhttp://www.channelweb.co.uk/crn-uk/news/2391739/asus-improves-nightmare-motherboard-rma-policy&gbv=1&&ct=clnk

The board may have come through VIP computers.

enfield_freddy

VIP have been flogging off a lot of asus boards via ebay recently , the boards are supposedly "factory refurbished" , (sold without backplate/leads/drivers).


my experience has been than in the three I bought , only one was fully working (h81 boards)
this is the weblink http://stores.ebay.co.uk/Parts-4PCs/Motherboards-/_i.html?_fsub=4556348018&_sid=562443998&_trksid=p4634.c0.m322


maybe you should use there prices as a gauge to the value of your board , and ask scan for this amount