Yodel Proof of collection and Driver ID

Smudger100

Hi,

Has anyone else experienced Yodel drivers carrying no ID and when asked for proof of collection they say they don't privide any ?

HappyMJ

Smudger100 wrote: »

Hi,

Has anyone else experienced Yodel drivers carrying no ID and when asked for proof of collection they say they don't privide any ?

The drivers are not working for Yodel. They are self employed working on behalf of Yodel. They won't have company issued ID. If you don't like that choose another courier company.

keyser666

Smudger100 wrote: »

Hi,

Has anyone else experienced Yodel drivers carrying no ID and when asked for proof of collection they say they don't privide any ?

Really, so you book a collection and someone knocks on your door asking for the item and you think it might just be a randomer knocking and chancing their arm? Think youd have better odds winning the lottery

Smudger100

Thanks both, I don't see why they can't be issued with ID and your absolutely correct if someone calls at your door on a day your expecting a collection, introduces themselves as Yodel, say they are there to pick up x parcel(s) plus you also watch them make a delivery to a closeby neighbour why wouldn't you think they are genuine. Trouble is they never delivered the parcels and I'm in dispute so trying to gather examples.

Zinger549

How would they know you had a parcel that you'd had booked for a collection?

George_Michael

At least if they had some form of ID, this name could be quoted if the item was lost and Yodel denied liability.
At present, all you could do is to give a rough description and if the driver denied collecting the goods, what else can you do?

If you were able to state the name of the driver, this would at least give a good indication that they did actually visit your property.

ThumbRemote

Zinger549 wrote: »

How would they know you had a parcel that you'd had booked for a collection?

It would be extremely easy for a driver to tell a mate an address they are collecting from, so the mate gets there first. Or someone working in the office staff to do the same. Or even the driver to turn up, collect the parcel and never pass it on.

I've never sent anything with Yodel, but find it hard to believe they don't have any form of tracking receipt to pass onto the customer. Otherwise they are just inviting fraud.

zax47

ThumbRemote wrote: »

It would be extremely easy for a driver to tell a mate an address they are collecting from, so the mate gets there first. Or someone working in the office staff to do the same. Or even the driver to turn up, collect the parcel and never pass it on.

I've never sent anything with Yodel, but find it hard to believe they don't have any form of tracking receipt to pass onto the customer. Otherwise they are just inviting fraud.

Who says that the OP is the customer? If they are returning something then the supplier has the contract with Yodel, it's their risk surely?