holiday prices on Virgin website

chirpie

I was very disappointed recently when I booked a holiday to New York city on the Virgin Holidays website. After 30 minutes of selection of hotel, flights and transfers I got all the way to inputting my card details on the payment processing screen. Up pops a "sorry there's been a problem with your payment, please ring the Virgin Holidays team for further details" message.
When I finally got through to someone they said the price on the website was wrong and that's why the payment wouldn't go through.
They could only quote me a higher price for the same trip which I couldn't afford.
How can the price of the same holiday, with the same company change between website and call centre. It seems a bit misleading to me.

travellerboy

Best advise anyone can give is too stay clear of Virgin Holidays, they over charge on almost everything. Always cheaper elsewhere, that's a fact.

Rambosmum

This happens all the time - the website prices are often not 'live' and as flight prices change all the time due to availability etc and hotel prices are the same prices can change drastically.

We had the same thing with Thomas Cook - three times I tried to book the holiday, 3 times it didn't work. And 3 times they charged my credit card I eventually booked a holiday, similar price slightly different hotel, and they refunded the 3 erroneous charges.

photome

travellerboy wrote: »

Best advise anyone can give is too stay clear of Virgin Holidays, they over charge on almost everything. Always cheaper elsewhere, that's a fact.

their phone reps are not very well informed either

I overheard a rep talking to someone about a Vegas trip

I wont say where but
The rep was trying to sell them the Luxor as being one of the best hotels in Vegas due to location and facilities,,its clearly not.

I cant remember the whole converstaion but there were lots of inaccuracies but 2 stick in my mind.

1. You must update your ESTA with your travel plans...you dont have to

2. You must have 6 months left on your passport...you dont have to

The whole sales patter was unbelievable