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Universal Credit Complaint

auldblerk

auldblerk Posts: 1,083 Forumite

6 February 2015 at 8:13AM in Benefits & tax credits

Hope somebody can help me here with this as I have looked on Google etc to no avail. I want to lodge a complaint about the way I have been treated but can't find a complaints procedure on their site or anywhere else.
Cheers.

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Comments

allen35 Posts: 1,516 Forumite

6 February 2015 at 8:29AM

I imagine you can phone the contact centre and register a complaint or write to the dep't headlining complaints to the address on any of your letters.

Forums can be/are a good guide to entitlement and it is good practice to back it up with clarification from the relevant department/specialist with written confirmation to safeguard yourself.
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auldblerk Posts: 1,083 Forumite

6 February 2015 at 8:39AM

The contact centre is what I want to complain about but an option available is to get my MP involved so going to look into that.
Cheers.

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evansuk2000 Posts: 2 Newbie

6 February 2015 at 9:49AM

A complaint can be taken over the phone, that's the usual method.

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TELLIT01 Posts: 17,863 Forumite

6 February 2015 at 8:36PM

If you can't find a route to complain through I would suggest that is a valid reason to contact your MP.

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