Can Barclaycard get my gym membership back?

Scottydogg

Hi there , looking for a bit of advice


I paid for an annual gym membership in full in January on my Barclaycard , the gym I paid has now announced that it is closing down . They said all memberships will be repaid but they are really dragging their heels on this , they said it could take a 'number of weeks' to sort out all the refunds .
Is it worth me speaking to Barclaycard about them trying to retrieve the money ? I'm worried that I could end up getting nothing and with the gym closing soon its going to get harder to contact them to try and get any answers !!


Am I covered at all ?

grumbler

IMO it's worth speaking.

meer53

They won't be able to get anything back for you until the gym closes. Once it's closed, contact Barclaycard.

jonesMUFCforever

If the membership was over £100 of course?

BMN

Gather together any documentation where the gym states they will be issuing you with a refund.

Explain to Barclaycard that you want to perform a "credit not processed" chargeback.

meer53

jonesMUFCforever wrote: »

If the membership was over £100 of course?

£100 only applies to Section 75 claims, not chargebacks.

iAMaLONDONER

jonesMUFCforever wrote: »

If the membership was over £100 of course?

In anycase a year's gym membership will likely be over £100

lisyloo

They won't be able to get anything back for you until the gym closes.

Surely the CC company are jointly liable in this situation aren't they?
I'd ask them to do a chargeback.

SnowTiger

lisyloo wrote: »

Surely the CC company are jointly liable in this situation aren't they?
I'd ask them to do a chargeback.

Presumably this could only be done after the gym closes if it's business as usual at the moment.

You appear to be confusing section 75 with Chargeback. Section 75 is the jointly liable thing.

Isn't Chargeback all or nothing?, meaning it wouldn't work in this case because the OP has had an opportunity to use some of the membership period.

lisyloo

Presumably this could only be done after the gym closes if it's business as usual at the moment.

I'm not a lawyer, but the gym have annouced they are not going to fulfil the contract.
If a holiday was cancelled for say 18 months time, I wouldn't expect to wait 18 months to put in a claim, would you?
But the best people to ask would be the CC company. If the claim is too early then they will simply say so and advise the OP to re-apply.

You appear to be confusing section 75 with Chargeback. Section 75 is the jointly liable thing.

I understand the difference.
I believe it's not the OPs job to be an expert in the law. They simply "dispute" the transaction and the CC comapny deal with it how they see fit.
In my experience they have one form to "dispute" a transaction.
However if it's over £100 then I believe it qualifies for section 75 protection which is a statutory right unlike chargeback.
Whilst the OP shouldn't need to be a lawyer it's certainly worth knowing what you statutory rights are (section 75) and what is a service voluntarily offered (chargeback).

Isn't Chargeback all or nothing?

No.
I agree, that the OP would be liable for the time the gym is available.