Lloyds TSB and transfer out of £16,700

jonesMUFCforever

John_in_the_city wrote: »

By the way you havent said why she stated it wasnt allowed, that might shed some light on the situation.

But my point is .... as long as there was sufficient time (you havent stated when it was needed by the solicitor) then you now know that she was wrong, that she gave you incorrect guidance, that she charged you for it. That is the basis upon which you should complain to the branch manager. You sought guidance and were given incorrect advice which you acted upon and were charged for. You want your fee back!

This is utter tosh. Sorry you are talking rubbish.
Perhaps you can furnish with how to do a BACS payment over a bank counter and if you have done it youreslf please tell us with which bank?

John_in_the_city

Barclays international account. Walk into any branch and provide the details. less than £20k to a Non-Barclays account in the UK is free, >£20k has a fee of £25.

payless

ejones999 wrote: »

This is utter tosh. Sorry you are talking rubbish.
Perhaps you can furnish with how to do a BACS payment over a bank counter and if you have done it youreslf please tell us with which bank?

think he meant ( and you know that ) bank giro credit... not exactly BACs but similiar

jonesMUFCforever

payless wrote: »

think he meant ( and you know that ) bank giro credit... not exactly BACs but similiar

I'm not sure what he meant but you cannot do a BGC unless you have a pre-printed slip these days.
The days when you could write out a credit slip to any bank at the counter have long gone!

scottp_2

You do have to pay to transfer YOUR money. I hate it when people have that kind of attitude. It doesn’t matter how much money you have, or how long you have had your accounts with the same bank, you are requesting a service that is not part of your ‘normal’ accounting transactions therefore there will be a charge. You do not see the amount of work involved that happens once you have gone from the bank. It is possibly that attitude you have that explains why the cashier was not too helpful. Complaining and shouting gets you nowhere as others who work in a bank will appreciate, it gets peoples back up and does not put them in the frame of mind where they will go out of their way to help you.
Anyhow, to send the payment by BACS (not bank giro credit) you can set up a yearly standing order for the amount and then cancel it when it has gone. Just remember to cancel it, the number of people who have made a major complaint because the few thousand pounds they set up to transfer last year has gone out again. They try to blame someone else but it is their own fault!
BTW if you are queuing for 45 minutes in you bank, change banks! I work for RBS and at the worst time I have ever seen people were only queuing for about 15 minutes, and they were disgusted in that. Our customers must have very high standard! Also, it’s not the cashiers’ fault you had to get back to work!

natweststaffmember

Just a further point with regards to CASH and solicitors accounts. That is that they may be restricted as to the amount of CASH they can take by strict money laudering rules on them. Scott, I work for RBS Group as well, NatWest brand. A good point by scottp, you can set up a standing order to go yearly(need two working days notice) and it takes three working days to reach the destination. It is the way round it although slightly tardisome.
I am not sure I would necessarily compare Lloyds to RBS to be honest. There are many reasons for queues at lunchtime, it could be due to staff shortages(not your fault), lots of people going into the branch at one point, or simply newer staff not up to speed. Working in a bank is a fast paced environment and very stressful.

scottp_2

yes there are many reasons for long queues but I still think 45 minutes is excessive.

I went to my old branch where there weer four of us in the branch and we still managed to keep the queue moving!

Just a point.

Thanks!