trasvel money

dolittle69

hi I ordered some travel money and it has not arrived being fobbed of all the ,they don't seem to help because was not insured, keep saying its post office .dose anyone now what my rights are.

bris

Your rights are to get what you paid for, if it is lost in the post it's their problem not yours. You may however have to take them to the small claims court if they will not budge.

vuvuzela

dolittle69 wrote: »

hi I ordered some travel money and it has not arrived being fobbed of all the ,they don't seem to help because was not insured, keep saying its post office .dose anyone now what my rights are.

Where was the money ordered from ? How exactly did they send it ? What reason have they given for it not being insured ?

(I am being charitable and assuming it's not a troll thread).

fluffnutter

^^ And how did you pay?

dolittle69

hi paid by visa debit,i sent e-mail saying its up to them to claim,thanks

dolittle69

hi change group was the company they charge for insurance.but it was signed for so thought don't need .should have gone for next day special deliveryhanks

wealdroam

dolittle69 wrote: »

hi paid by visa debit,

If the stuff hasn't turned up after two weeks, then consider asking for a chargeback from your card issuer.
This MSE article may help:

http://www.moneysavingexpert.com/shopping/visa-mastercard-chargeback

dolittle69 wrote: »

i sent e-mail saying its up to them to claim,thanks

That's good.

dolittle69 wrote: »

hi change group was the company they charge for insurance.but it was signed for so thought don't need .should have gone for next day special deliveryhanks

In my opinion, there really is no need for you to pay extra, unless you want to receive is quickly.
The package remains the responsibility of the sender until it is actually delivered.