MSE News: Technical glitch locks out some online Tesco Bank customers 4 February 2015 at 4:06PM edited 5 February 2015 at 12:23PM in Budgeting & bank accounts 13 replies 2.5K views

Former_MSE_Paloma

Tesco Bank customers have been left frustrated after being unable to access their accounts online over the last few days ...

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Technical glitch locks out some online Tesco Bank customers




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Fruit_and_Nut_Case

Quelle surprise.

http://forums.moneysavingexpert.com/showthread.php?t=5158651

Butterfly_Brain

Draw out everything apart from DD's and standing orders on payday and use cash.

Banks can't be trusted

colsten

Butterfly_Brain wrote: »

Draw out everything apart from DD's and standing orders on payday and use cash. Ever since the RBS meltdown everyone should know this.

Banks can't be trusted

A second (/third/fourth etc) current account at another bank, as well as a couple of good credit cards are a sensible precaution to take.

But the Tesco outage isn't too severe, anyway

1. it doesn't affect all customers
2. everyone's debit card is still working so you can make purchases and withdraw cash
3. Tesco Bank CS can make transfers or payments for you and they are just one phonecall away

locky123

Does anyone have a working 0345 number or 01/02 to contact Tesco Bank Online Help? As the they only advertise 0845.

fawnsinthegarden

Has there been a data breach. Seems a big coincidence that on the day where Tesco systems are down I receive an email, specifically stating I am a customer and to log in via the email. I have never received or heard of a Tesco specific phishing email before so it does seem rather coincidental that the site goes down and these emails are sent?

xylophone

Has there been a data breach. Seems a big coincidence that on the day where Tesco systems are down I receive an email, specifically stating I am a customer and to log in via the email. I have never received or heard of a Tesco specific phishing email before so it does seem rather coincidental that the site goes down and these emails are sent?

Interesting! I, too, received that e-mail and have only very recently opened a couple of Tesco current accounts......

I didn't take up the "kind invitation" to log in through the link shown...:cool:

Milarky

colsten wrote: »

3 Tesco Bank CS can make transfers or payments for you and they are just one phonecall away

Not if your user details have been purged. They offer you one of two options:
a) get new security number auto generated and sent out by mobile phone
b) wait for the current outage to end just in case your purged details will then reappear allowing you to log in

But if the user details aren't recovered when they reboot how quickly can a new customer number (bearing in mind they have no business losing the old one) be instated - never mind new security numbers which only work with an existing username?

Archi_Bald

locky123 wrote: »

Does anyone have a working 0345 number or 01/02 to contact Tesco Bank Online Help? As the they only advertise 0845.

0141 278 6081 from the back of your debit card.

Various other numbers that may or may not work on saynoto870.com

Archi_Bald

Milarky wrote: »

Not if your user details have been purged. They offer you one of two options:
a) get new security number auto generated and sent out by mobile phone
b) wait for the current outage to end just in case your purged details will then reappear allowing you to log in

But if the user details aren't recovered when they reboot how quickly can a new customer number (bearing in mind they have no business losing the old one) be instated - never mind new security numbers which only work with an existing username?

Whose user details have been purged?

What has a reboot, and existing username, a security number etc got to do with the third option listed by colsten (calling Tesco CS to make transfer and payments)?

Milarky

Archi_Bald wrote: »

Whose user details have been purged?

What has a reboot, and existing username, a security number etc got to do with the third option listed by colsten (calling Tesco CS to make transfer and payments)?

Because when I phoned Tesco this afternoon, I was connected without being asked for digits from my security number. The assitant could not perform any transactions for me. When there is no username (which would be linked to the account number you supply) that can be traced from their end, they can't ask for digits from the security number can they?