Charge-back under Section 25

bendaw

InsideInsurance wrote: »

Your previous thread didnt say it was an upgrade but a newer one. This is why I say the devil is in the detail. You need to see exactly, word for word, what it stated including any foot notes/ T&Cs etc.


Thanks, previous thread posts No. 31, 32 and 33 give more details:-

"Sign up to Mail Plus for another twelve months and we’ll send you an upgraded Kindle Fire HD.
Still with a 7″ screen, the newer device is faster and easy to use. And because it is worth £89, that’s an unbeatable deal for another year of Mail Plus."

InsideInsurance

bendaw wrote: »

I found out that charge-back is a voluntary scheme but under section 25 it's enforceable in law if it's over £100.

So I only claimed a refund under section 75 (disputed transaction?) and not a charge-back and that's what was refused by the bank.

S75 comes from their pocket
Chargeback comes from the other banks/ their customers

Needless to say which they look into/ defend the most.

That said, some banks are reluctant to do chargebacks for some reason