Vent: Amazon

custardy

Now its not a company I would usually vent about.
However on the 6th of January I bought this in 32Kg

http://www.amazon.co.uk/gp/product/B000RGUTXA?psc=1&redirect=true&ref_=od_aui_detailpages00

Got a very good price. chuffed.
Well it has sat as awaiting despatch since then. Been in stock since then with stock levels going up and down.


I have an ongoing dialogue with Amazon CS.

along the lines of

my latest reply....

Hello,

I would like to advise that your query regarding your order status is still being investigated. I'll personally contact you back with an update.

Please accept my apologies for this delay. Although we endeavour to complete our research within 1 to 2 business days, sometimes it may take slightly longer. Please be assured that we shall contact you shortly with further information.

Thank you for your continued patience and understanding in this matter.

a recent reply....

Hello,

I'm sorry for the delay in dispatching your Order No:

It is never our intention to cause inconvenience to our valuable customers like you. Unfortunately, we have fallen short in providing the service you expected from us on this occasion.

To properly check on this query as why this order was not yet dispatch even though item is in stock also we have already speeded up your delivery method to deliver the order as soon as possible, we’ll need to carry out a physical check of the item in our Fulfillment Center.

To serve you best, I’ve requested that someone from our Fulfilment Team checks our inventory of "Bodymax 32kg Kettlebell Cast Iron" and inform the status of this order.

We’ll get back to you within 1-2 business days with an update on this.

If you don’t hear from us within this time, please let us know by replying to this e-mail.

I’m sorry for any inconvenience that this may cause.

We value your business with us and we are looking forward to serve you more in the future.

Thank you for your cooperation and understanding and we look forward to seeing you soon

So someone was physically checking in the warehouse and i was getting a .....

speeded up your delivery method to deliver the order as soon as possible,

however its now back to generic checking up messages.
Usually I wouldnt bother and cancel the order but the price for a 32kg Kettlebell is too good to miss.

geerex

32kg? Do you even lift, bro? :rotfl:

custardy

Well delivered today. So over a month to deliver an in stock item.
Not very good,more so by Amazons usual standards

kuohu

custardy wrote: »

Well delivered today. So over a month to deliver an in stock item.
Not very good,more so by Amazons usual standards

One might almost be tempted to remark... you had a big weight.

custardy

kuohu wrote: »

One might almost be tempted to remark... you had a big weight.

Two elephants fall off a cliff.