Entitled to a full refund

unholyangel

SuperHan wrote: »

SoGA says that the retailer must offer either refund repair or replacement. So you have no real right to force a refund.

S75 is likely to fail as you often have to show the company is not meeting their requirements, but in this circumstance they are.

Creditors are wrong to reject a claim on that basis. They have joint and several liability which means you dont even need to approach the retailer at all - just its often the quickest way to get a resolution.

LilElvis

sheramber wrote: »

In the returns section it says

Returns are only accepted for items purchased directly from the Uniform Wares website. If your item was purchased from one of Uniform Wares' retail partners please consult the Retailer Returns section.

Totally at odds to the statement in the "stockists" page I linked to, which says "Swiss-made Uniform Wares watches are available exclusively via the Uniform Wares website"! :cool:

sheramber

LilElvis wrote: »

Totally at odds to the statement in the "stockists" page I linked to, which says "Swiss-made Uniform Wares watches are available exclusively via the Uniform Wares website"! :cool:

at odds with this as well


http://www.fashionsauce.com/brands/uniform-wares-stockists

mryan321

Hi All,

My adventure is still going on! I eventually had the watch repaired. When it was returned back to me, it was broken again. The same fault but a different number. I sent it back for repair again. I got the fixed watch back on Friday 20th. Yesterday it broke again! The same fault but again, a different number. So three of the same kind of fault in total.

The retailer is not handling it at all - their response below. Is there any hope for me getting a refund now? I would even be happy with a totally different watch at this point.

Many thanks,
Mark

Hi Mark,

I hope you are well and I'm sorry to hear about your watch.

It seems this is a much more serious fault than previous. Have you contacted Uniform Wares to explain that this has happened for the third time?

As we are not aware of the manufacture or repair process of these watches we can not in this instance explain why your watch continues to be faulty.

This is an unusual fault which can only be explained by Uniform Wares.

We are very sorry for the inconvenience this has caused.

Do let us know how you get on.

Best wishes,

Nicole





Nicole Crentsil
E-commerce assistant , Dezeen Watch Store

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On 25 March 2015 at 22:14, Mark Ryan <mryan321@gmail.com> wrote:
Hi Nicole,

Since our last communication I've had my watch repaired twice. Only for exactly the same fault to occur again today (with a different number falling off - so a 5,3 & 6 now), four days after receiving in back repaired. This watch clearly is not fit for purpose and of satisfactory quality.

Please advise.

Rgds,
Mark

bod1467

I had composed a detailed reply (a Letter Before Action suggestion) but the forum went down when I posted so I lost it. (I'm not typing it out again - sorry).

My suggestion is to either initiate a S75 claim, or send the retailer a letter before action, rejecting the watch under SOGA as not of satisfactory quality, for a refund (including initial delivery if applicable, and any costs borne during the 3 repair attempts) and also for any costs you might incur in returning the watch. Give them 14 days from the postmark date on the letter else you'll raise an MCOL claim wherein the costs of bringing the claim will be added to the amount claimed.