Error in credit rating

bennbill007

A few years ago I made a payment to orange mobile by cheque, the payment cleared the back (it was the full bill amount), however orange credited the payment to the wrong amount. Orange subsequently employed a debt collection agency as they disputed the debt had been paid. I contacted my back who provided a copy of the cheque clearly showing the payee as Orange with the correct account on it for the correct amount. /Orange then cancelled the debt but I had to pay the agency (I did this to get them off my back), however as a result of this tiny amount which was paid on time, I can nont get any credit as my perfect credit score is damaged. Is there any way to have this removed. I am sure if this was made public orange would receive adverse publicity. Any advice greatly appreciated as orange have not done anything to help.

jaylee3

Contact Experian (or whoever it was who told you that your credit rating has a blemish on it.)

Good luck.

Tixy

Is the entry on your credit file in the name of Orange or the debt collector? Is it showing as a default account on your credit file?

When you say Orange have done nothing to help - what have you done so far? have you made a complaint to them about the entry on your credit file? how have they responded?