Newday ruined my credit rating

blue03water

I checked my credit report earlier this week to find that I had 4 missed payments and my credit rating has gone from excellent to poor in a matter of months. The Company Newday who I had never heard of. I looked online rang Newday the next day, and they could not find any record of an account. I then received some post asking me to ring westcot credit agency. I rang them they verfied my address and put me through to newday dept recovery. Apparently I owe £218.00 for an insurance I allegedly took out when I bought a dfs sofa on credit. I was shocked to say the least as I paid the loan off with santander back in 2012. Unfortunately I don't have any of the agreements still to hand, and just could not understand why after paying it off in 2012 only now as I being chased for an insurance that I was still being charged for. Newday were extremely rude and patronising and told me it was my responsibility to cancel the insurance. Well I would of done if I knew anything about it. They told me the insurance was through GE finance and gave me the contact number and told me to ring them to cancel the insurance. I phoned GE Finance who then told me that they were not chasing the money it is newday and they should not be referring me to them. They gave me a different number for newday who I rang and this time was very helpful. They advised that it was due to a £10 charge for a PPI being added to the loan after it was paid off and the charge has escalated from there. They put it through to there escalations department and advised I would get a call back in 48 hours. I then received a call from New day debt recovery on Saturday. I thought it was my call back and oh no another rude, abrupt individual demanding that I now paid £228, already increased in 2 days!!! and if I did not pay it they are sending it to debt collectors. I advised what I was told before, she said there is no such thing as an escalations department and what I was told was wrong, and that Newday are paying GE finance £5.97 a month for the insurance and it is still running. She said I must ring GE Finance and get it cancelled. So I will ring them tommorow and see what happens there. They have put my account on hold for 7 days until I contact GE Finance. (How nice of them!!) I rang the helpful number I spoke to previously, and advised I was getting the complete run around. They advised it has been escalated, and it is being investigated. I now have a reference number of my escalation. It appears that I am dealing with 2 different departments but don't share the same account information!! I just cannot believe that newday expect me to hand over £228 to them when I didn't even know who they were until 2 days ago. I never received any letters or correspondance from them, I had no idea I had this insurance, and if I want copies of the documents they hold to support the outstanding sum I have to write to them and pay £10 for the privilege. Bearing in mind they have completely ruined my credit rating. They advised they took over from santander in Aug 14. I just don't understand that if there was anything outstanding on the loan amount why santander never contacted me from when I paid it off in Nov 12 until Aug 14. The whole thing just does not make any sense to me.
I just don't know who to contact first, dfs, santander, ge finance.

Tixy

If you are getting nowhere with phone calls then I would switch to writing to them.
If the entry on your credit file is now in the name of newday then I would write to newday to complain and send also cc a copy of your letter to GE finance.

happy_bunny_2

New day bought some stuff off Santander. Asda cards for one, probably a lot more.

vishka

I am running into same ordeal. I am really frustrated with Newday. I have made numerous calls but it is not going anywhere. The staff on phone is very rude and not helpful at all. Can you please let me know how to complain and how you got this sorted.

[Deleted User]

Write to them.