Cancellation

janb5

Last night, I was messaged by a buyer to ask if they could cancel their bid as they had bought the same item! I set up a cancellation for buyers request which they are supposed to click on. They haven't done anything which is very annoying as now I wonder if I had left it would they have reneged on payment. I probably will lose my FVF too!

hiccup123

Sorry can't help this time, but I've twice had bidders ask to cancel their bids. I just politely tell them I'm not sure how to do it, but that they can cancel the bid as a bidder. Both times they cancelled the bids themselves

lovinituk

*edit* ignore me - I misread the post!

steveE2

Has this item ended?

janb5

Yes it has. There is a strange automated message from Ebay which says they will just check the buyers received their refund! They haven't paid!


I definitely wont do this again. The couple aren't replying to any message from me so I will ring Ebay in the morning and see what I can do. I have of course blocked them!

steveE2

This is the new cancellation process on ebay.
A message is sent to buyer saying transaction cancelled and asking if they have received refund,as soon as buyer confirms cancellation FVF are refunded if no confirmation its a 10 day wait then FVF refunded automatically.
If they had paid a refund would be done and fvf refunded immediately.

http://pages.ebay.co.uk/help/sell/cancel-transaction-process.html

janb5

Thanks for that Steve- looks as tho` I will be waiting for 10 days to get fees back! Definitely discourages me from helping them to cancel sale when they cant be bothered to reply! Oh well!

supersaver09

So a Seller cannot cancel Bids on a Buyers behalf anymore?

soolin

supersaver09 wrote: »

So a Seller cannot cancel Bids on a Buyers behalf anymore?

Yes they can if auction is still running. There are no bids to pull once auction has ended, all there is is a winning buyer.