Where do i stand

paul2468

Bought a laptop on line from staples yesterday with my credit card, thought i would treat myself as it is my birthday next week....mentioned this to my mother this morning and she has told me that she has got one for me for my birthday...where do i stand regard to taking it back ( when it gets here ) ?

JournalGirl

Under the distance selling regulations you can change your mind within 14 days and return it.

paul2468

JournalGirl wrote: »

Under the distance selling regulations you can change your mind within 14 days and return it.

When it turns up do you think i would be able to take it back to the main staples rather than posting ?..:j

JournalGirl

http://www.staples.co.uk/Content/static/customerservice/legal/help_order_outside.cshtml

If you took their 'order care' they will collect for you free of charge. Have a look at the link for full T&Cs on returns.

derrick

paul2468 wrote: »

When it turns up do you think i would be able to take it back to the main staples rather than posting ?..:j

Just refuse delivery, it will be returned and all monies paid will be refunded.


.

pinkshoes

Has it been dispatched? If not, just phone up and cancel, then send an email confirming this.

shaun_from_Africa

Even if the laptop gets delivered, you can arrange for it to be collected for a full refund and provided that you do this within 7 days of delivery, there is no charge for the return.

http://www.staples.co.uk/content/static/customerservice/helpcenter/warranties.cshtml

If you choose not to take advantage of our OrderCare
no-quibble, 12-month free returns, you can still return unwanted items within 30
days of delivery. If you contact us within 7 days we will collect the items
free of chargeand issue you a full credit. Thereafter the charge for collection
is £3.50 ex. VAT (which will be deducted from the value of your credit) and the
goods must be unused, complete, in resaleable condition and in their original
and unmarked packaging (not resealed with tape).

Once the goods have been received back into our warehouse and
their condition checked, you will receive a full credit for these items. If they
are not in a suitable condition, we reserve the right to charge a minimum
restocking fee of £15 or 20%. Certain goods are excluded from our standard
returns policy such as food and drink items (which cannot be returned due to
Health and Safety Regulations), laptops, software, special order items and some
business machines unless damaged or faulty.

I'm assuming that where they refer to "full credit", they actually mean that a full refund will be issued.

nickcc

Reading the last but one line of the conditions it would appear that laptops are excluded from the standard returns policy.

unholyangel

nickcc wrote: »

Reading the last but one line of the conditions it would appear that laptops are excluded from the standard returns policy.

They may very well be. But they (laptops) are not excluded from the CCRs.

McKneff

Just refuse delivery, it really is as simple as that.

Laz123

McKneff wrote: »

Just refuse delivery, it really is as simple as that.

Unless it's signed for by a neighbour.