I Supply Charging £15 for late payment

united4ever

Hi, I moved out of my last place in August and called I supply to inform them and settle the account. They called me once in November and said if I have a minute, I said no as I was at work and asked for them to call me back....they never did.

I got a letter (adressed to my old address but I got it through Royal Mail redirect to my parents house). Stating outstanding balance of £48 plus £15 late payment charge.

Is this acceptable? and on what basis may I be able to get them to waive the £15 if I call up?

Thanks in advance

System

Have a read of paragraph 10:

http://www.isupplyenergy.co.uk/GeneralConditions.aspx?AspxAutoDetectCookieSupport=1

If you are serious about getting them to waive the charge then I would suggest that a telephone call is not the way to do it. Put all your points to them in writing.

McKneff

I see no problem about speaking to them over the phone.


If this is your first 'offence' and you ask nicely they may just waive the charge and you could pay the £48 at the same time.

NittyGritty

McKneff wrote: »

I see no problem about speaking to them over the phone.


If this is your first 'offence' and you ask nicely they may just waive the charge and you could pay the £48 at the same time.

yup I agree, if you ask nicely they may just waive this for you , its worth a try, and better than writing in and quicker. if they fail to waive this then you could always make ur case in writing after.

jrio

Sounds like it may well be an automatically generated letter. I had a similar response via email after cancelling my DD, due to knowing I would still be owed over £20 when I left(which took 9 weeks to be remitted!). I submitted a web message emphasisng my displeasure. A later phone call with them confirmed it was as stated.

Be firm and under no circumstances pay any excess fee. They certainly won't pursue any liability - it's not worth their time and effort. They just want what is owed.

I suggest you phone and speak to their accounts dept. The chap I spoke to in accounts was perfectly relaxed and reasonable when I did the same.