MSE News: PPI complaints process to be reviewed 30 January 2015 at 10:48AM in Reclaim PPI & other insurance 10 replies 2.3K views

Former_MSE_Helen

The Financial Conduct Authority is to review whether the PPI complaints process is working for consumers...

Read the full story:

PPI complaints process to be reviewed




Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.

Nasqueron

The amount paid out in auto-payments or for spurious reasons which the FOS supports suggests it is working fine. People being rejected because they ticked a box to say they wanted it in a non-advised sale or claiming they didn't know about it when it was on every bank statement or because they never needed to claim on it are not examples of the process not working for consumers - more so because the FOS overturns loads of valid rejections!

Those of us without miss-sold products are losing out as bank profits are hit (affects us all as tax payers for the banks we own) and it reduces pension schemes and savings and banks offer lower interest rates or fewer benefits on current accounts.

dunstonh

I like the bit on timebar. The article starts with:

The Financial Conduct Authority is to review whether the payment protection insurance complaints process is working for consumers.

It then says directly after:

One of the options on the table is a possible time limit on claims

A timebar is not for the benefit of consumers. It is to reduce liability and opportunistic complaints lingering and give the issue a final closure point.

chanz4

I think they should time bar, we are clogging the complaints system for genuine complaints and not band waggon jump on's.


If there was no bar, whats stopping them looking at the limitations act on debt

redjamie

hi guys any help here
we tried to claim the PPi as did nt pay out when I ended up out of work after a bad car accident
also tried via the miss sold option was told because it was sold before 2003 we could nt claim
anyone know if that's correct as just not getting anywhere with this
I believe that it is wrong on both accounts
any help or information would be great
thanks

Nasqueron

redjamie wrote: »

hi guys any help here
we tried to claim the PPi as did nt pay out when I ended up out of work after a bad car accident
also tried via the miss sold option was told because it was sold before 2003 we could nt claim
anyone know if that's correct as just not getting anywhere with this
I believe that it is wrong on both accounts
any help or information would be great
thanks

If your product was sold before January 2005 and was not from a bank or building society it was pre-regulation and so the business were within their rights to dismiss the complaint.

If you have complained and had a full and final rejection then you have 6 months to refer to the FOS for review - after that you will be time-barred from this case.

dunstonh

If you have complained and had a full and final rejection then you have 6 months to refer to the FOS for review - after that you will be time-barred from this case.

Although just to clarify, that the FOS only have a remit on post January 2005 sales or if there was an earlier body that the firm was a member of.

I believe that it is wrong on both accounts

Insurance regulation started 14th January 2005. Banks and credit card providers were members of earlier bodies and will consider pre-regulation sales. However, the likes of car dealers, loan brokers, most mortgage advisers and IFAs etc were not regulated with an earlier body and can refuse to deal with pre-2005 sales.

JS80

Hi

I signed up with a CMC years ago (before realising how easy it is to do myself!) and recently had a call from them to say that one of my claims had been paid out. When I contacted Barclays to confirm this and provide my new contact details for payment I was informed that the CMC did not appeal the inital refusal and it was Braclays who reviewed my case and decided to pay out. They had tried to reach me at my old address and subsequently went back to the CMC when they could not reach me and this is how the CMC knew about the claim being paid out. They are now demanding to be paid 30% of what I received essentially for doing nothing (I was informed by the bank that i do not have to pay them and have rights) but am not sure. I don't want this to go against my future credit files as not payinh an outstanding debt. Any advice would be greatly appreciated.

Nasqueron

As they submitted the claim they are entitled to their contractual cut - had they not submitted it, you would not have got anything like it or not. As a general rule they will threaten you with court and a CCJ (ruining your credit for 6 years) but you could try and negotiate a discount - good luck with it

JS80

Thank you Nasqueron- i figured it would be the right thing to do.

Insider101

JS80 wrote: »

Hi

I signed up with a CMC years ago (before realising how easy it is to do myself!) and recently had a call from them to say that one of my claims had been paid out. When I contacted Barclays to confirm this and provide my new contact details for payment I was informed that the CMC did not appeal the inital refusal and it was Braclays who reviewed my case and decided to pay out. They had tried to reach me at my old address and subsequently went back to the CMC when they could not reach me and this is how the CMC knew about the claim being paid out. They are now demanding to be paid 30% of what I received essentially for doing nothing (I was informed by the bank that i do not have to pay them and have rights) but am not sure. I don't want this to go against my future credit files as not payinh an outstanding debt. Any advice would be greatly appreciated.

This is coming up a lot. See my response on this thread for what I suggests.

http://forums.moneysavingexpert.com/showthread.php?t=5222233