Paypal have reversed a payment

soolin

One thing..have you got proof of delivery as required by paypal? If so then argue your case with paypal and if that fails go to small claims..you have proof of delivery and an address to which it was sent which is all you need to raise a claim. many scammers knowing they can do a credit card chargeback don't realise that they will get caught purely because they have used a traceable address to receive the goods!

Lucylou_5

Help - I'm another victim of Ebays money grabbing ideas. I sold an item on ebay in April for £325 and now they tell me that the card was stolen and that I have to pay of which leaves me £325 down and the item was dispatched as planned. I am a student and I don't have a spare £325. Any ideas or is a case of find the money and pay up? Please advise. Thanks.

soolin

Lucylou wrote: »

Help - I'm another victim of Ebays money grabbing ideas. I sold an item on ebay in April for £325 and now they tell me that the card was stolen and that I have to pay of which leaves me £325 down and the item was dispatched as planned. I am a student and I don't have a spare £325. Any ideas or is a case of find the money and pay up? Please advise. Thanks.

As per the thread..did you send it to the confirmed address and do you have online tracking to prove delivery?

If so, stand your ground with paypal, you are protected. If not but assuming you do have proof of delivery then you need to start with the following:

Find out who is at the address that you sent the item to, explain to them that an item sent to them has been obtained fraudulently and you thought it best to warn them that you will be going to court to reclaim the goods or the money to them. Do it politely, make sure you do it i such a way as to suggest you are seriously trying to avoid causing a problem for them..but be firm. That might be enough to worry them into withdrawing the chargeback, sometimes scammers are a bit dim and it might not have occured to them that you have an address where the goods were sent and a signature proving delivery. If they fail to respond then go to small claims, you have th einfo you need, you have an address to serve papers and you have proof they have the goods.

windswept

An interesting statement, right out of the words of Paypal Kim on the ebay boards :

"Also I wanted to clear up a mis-conception - if someone opens a dispute and escalates to a claim you will be covered if you can prove delivery to an address on their PayPal account..... Regardless of whether it is confirmed or not. ( surely a fraudster could add a new address , that is why confirmed addys exist???)

"Confirmed addresses only come into play when it is an unauthorised or fraudulent transaction."
I asked her about credit card chargebacks and whether the seller would be successful in defending one when they had both a confirmed address and eligibility for seller protection - she has chosen to ignore that particular question - for now - I will be asking her again.