Scottish Power refusing to give me my £300 back

mikewill34

I left Scottish power on 01-Dec-2014 and I have not had my money back yet.

They owe me £300+ and keep coming up with rubbish reasons why not.

Can any official rep help me?

NittyGritty

complain to the CEO their email is easy to find on google, if u haven't already,i find you get a much better/quicker response than using the contact us option, if they fail to resolve it take it to the ombudsman and add compensation to your claim. they will soon sit up and take notice.


I recently got £50 compensation due to npower failing to produce a final bill (I did make a complaint, and in that complaint I stressed if this wasn't resolved i would be taking it further,shortly after I got goodwill gesture of £50

lvf

mikewill34 wrote: »

...and keep coming up with rubbish reasons why not.

If you don't mind me asking, what were the reasons?

You should realise that in the process of CoS, the opening reads you provide to your new supplier will be sent back to SPOW in the form of a 'flow', a packet of information in relation to your meter details, ie meter serial number, supply number and reads. This information is sent to a third party for validation, and passed on to the old supplier in the form of a D0086 flow.

The entire process should take about 10 working days, but in rare cases the validation can take up to 42 working days. With the holidays over the last two months, this timescale may not have elapsed yet.

I am only telling you this because if SPOW are saying your account hasn't been closed yet, this will be why. Once the 42 working days passes, ask to have this chased up by their CoS team, and if there is ANY dragging the heels, get the complaint open asap.

I'm just letting you know the above because it may not actually be SPOW's fault why you haven't got the refund yet, HOWEVER if the above does not apply, then follow the process outlined in NittyGritty's post, as this will get results!

mikewill34

lvf wrote: »

If you don't mind me asking, what were the reasons?

You should realise that in the process of CoS, the opening reads you provide to your new supplier will be sent back to SPOW in the form of a 'flow', a packet of information in relation to your meter details, ie meter serial number, supply number and reads. This information is sent to a third party for validation, and passed on to the old supplier in the form of a D0086 flow.

The entire process should take about 10 working days, but in rare cases the validation can take up to 42 working days. With the holidays over the last two months, this timescale may not have elapsed yet.

I am only telling you this because if SPOW are saying your account hasn't been closed yet, this will be why. Once the 42 working days passes, ask to have this chased up by their CoS team, and if there is ANY dragging the heels, get the complaint open asap.

I'm just letting you know the above because it may not actually be SPOW's fault why you haven't got the refund yet, HOWEVER if the above does not apply, then follow the process outlined in NittyGritty's post, as this will get results!

Too many abbreviations without explanation :-)

SPOW = ?
CoS = ?
D0086 flow = ?

mikewill34

Finally the cheque arrived after the fifth (I think, lost count ...) attempt (See image at http://imgur.com/cMciPUW)

Image may not show behind some company firewalls.

Big insult though "a goodwill gesture"

It's MY money Scottish Power are holding on to and getting interest on.

GAILEY

I asked for my money back also, and have been told that it is do do with the reading not being agreed with my new provider....I must say I find the whole situation a little bizarre because


1. online my account says I don't owe them anything and I have that credit balance (about £230 odd)
2. They haven't mentioned disputed readings before


I am going to pass their correspondence onto my new supplier and see where that gets me, but also pass on my new suppliers readings to them ...after all they cam from me in the first place.


All seems an almighty faff but to be honest I expected nothing less ...not the first time I've had problems like this - I-supply energy held onto my money for over 6 months and were incredibly rude when I suggested I'd report them to the Ombudsman

Shrimply

I'm in a similar situation although mine is perhaps more bizarre.

I switched from Scottish Power at the the end of September, the gas account was closed immediately but not the electric one. After a lot of chasing I got a final bill from them, I was in debt and paid the total on the 21st of November.

I'm sitting with a final bill from them and an initial bill from the new supplier who's reading match. It was mentioned at one point that Scottish Power still thought there was some problem with the final readings, how this is I can't understand.

Anyway, they owe me nothing, I owe them nothing. All I'm chasing them for is to close the electricity account and written confirmation that this has been done. Which is apparently a problem.

On the 16th of December I was given a complaint number and told it would be dealt with in 10 working days. I still haven't heard anything. No idea what is going on.

mikewill34

Shrimply wrote: »

I'm in a similar situation although mine is perhaps more bizarre.

I switched from Scottish Power at the the end of September, the gas account was closed immediately but not the electric one. After a lot of chasing I got a final bill from them, I was in debt and paid the total on the 21st of November.

I'm sitting with a final bill from them and an initial bill from the new supplier who's reading match. It was mentioned at one point that Scottish Power still thought there was some problem with the final readings, how this is I can't understand.

Anyway, they owe me nothing, I owe them nothing. All I'm chasing them for is to close the electricity account and written confirmation that this has been done. Which is apparently a problem.

On the 16th of December I was given a complaint number and told it would be dealt with in 10 working days. I still haven't heard anything. No idea what is going on.

That's frighteningly similar to just what happened to me except I had to fight to get them to send me what they owed me, my electricity account is still open, but with zero balance. Should I be worried?

ljonski

i sent an email last week to CEO. at least things are now moving in my direction

ljonski

Got another email in response to my CEO complaint. They claim that they are going to credit my b/acc with monies owed, However i want to see final bills as i thought that i was owed more than what they say.

quirk1881

Exactly the same thing has happened to me - I am livid with them - not to mention their appalling response time to telephone calls as well as holding my money hostage!