Issues with website

Aristotle67

I don't know if anyone can help with this?

A friend of mine has suddenly found himself unable to login to his Mymail (Daily Mail) rewards account having been doing so successfully for years. He has contacted the Daily Mail who have been of no help, saying the site is fine.

I have been able to log into his account for him on my laptop, and also using my mobile phone, so I have been able to input his reward code numbers for him.

His problem occurred at the weekend when he got a message on the sign in page, in red, saying "error password" or something very similar and a request to login again. Every time he tried to log in, he fails and gets the same message. Of course the password and login are correct as otherwise I would not have been able to use them on his behalf.

On his machine, the site displays a yellow triangle over the padlock in his address bar. I have clicked on this and it says something about the site using an outdated security certificate. I don't understand that for, as I say, I can access the site using my browsers.

I downloaded other browsers on his machine (he uses Chrome so we tried IE and Firefox) but the same outcome occurred when we tried to sign him in to the site; he received the identical message about error password (without even trying to sign in) and the security issue seemed present.

Can anyone advise as to how we might solve his problem? Has anyone experienced a similar difficulty and, if so, how was it rectified? I know very little about IT and cannot suggest anything.

Thank you in anticipation.

rmg1

Have you checked the date and time on your friends machine?
If that's out, it could cause the security certificate to look out of date.

Aristotle67

rmg1 wrote: »

Have you checked the date and time on your friends machine?
If that's out, it could cause the security certificate to look out of date.

No, I hadn't. That is worth a try. Thanks.

bod1467

And it might be worth also clearing cookies.

Aristotle67

bod1467 wrote: »

And it might be worth also clearing cookies.

Oh, I did that. It was the first thing I did, but it had no effect.

cookie365

Edit: ignore me, I seem to have forgotten how to read.

Gillor

rmg1 wrote: »

Have you checked the date and time on your friends machine?
If that's out, it could cause the security certificate to look out of date.

Seems the most likely cause and this should solve it.

If you find that the machine won't hold the correct date and time whenever it is rebooted, try replacing the CMOS battery.